Salary: Up to £45,000 plus 15% bonus and enhanced pension
Location: Remote, with travel to Veolia sites as required
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.
We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.
What we can offer you:
Access to our company pension scheme
Discounts on everything from groceries to well known retailers
Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
24 hour access to a virtual GP, 365 days a year, for you and family members in your household
One paid days leave every year to volunteer and support your community
Ongoing training and development opportunities, allowing you to reach your full potential
What you'll be doing:
We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.
This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.
Key Responsibilities:
Manage and support various IT platforms while ensuring SLA compliance
Lead and motivate cross-functional teams during development projects
Provide technical support and resolve customer queries
Facilitate collaboration and communication among team members
Host workshops and maintain documentation
Support product deployment with environmental considerations
What we're looking for:
Essential
Previous experience in a Salesforce-related role
Salesforce Admin 201 (ADX201) certification
Strong understanding of incident, problem, change, and release management processes
Excellent stakeholder management skills, with excellent communication and relationship management
Project management and IT proficiency
Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities
Desirable:
ServiceNow experience
ITIL Service Management Framework knowledge
JIRA experience
Additional Salesforce Certifications (Sales / Service Cloud)
Knowledge of Waste Management or Utilities
Driving license would be advantageous as travelling to Veolia UK sites is expected
What's next?
Apply today, so we can make a difference for generations to come.
We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.
We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.
We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.
We therefore welcome and encourage all candidates who meet the minimum requirements to apply