Location: Gilford, Co. Armagh Reports To: Owners Department: Executive Management
About the Property
Gilford Castle Estate is a luxury estate offering personalised service, refined design, and an elevated guest experience. With a focus on excellence, creativity, and authentic hospitality, we cater to discerning guests seeking exceptional comfort and experience.
Position Overview
The General Manager is the strategic and operational leader of the estate, responsible for ensuring an impeccable guest experience, driving profitability, and upholding the propertys brand standards. This individual oversees all aspects of operationsincluding rooms, food & beverage, sales, finance, and guest serviceswhile cultivating a culture of excellence, innovation, and hospitality among team members.
Key Responsibilities
Operational Leadership
Oversee daily operations across all departments to ensure seamless service delivery and operational efficiency.
Maintain the highest standards of cleanliness, safety, and guest satisfaction in line with brand expectations.
Partner with department heads to set, communicate, and monitor performance standards and KPIs.
Implement and refine SOPs to enhance consistency and quality.
Financial Management
Develop and manage annual budgets, forecasts, and financial targets.
Analyse P&L statements and other financial reports to ensure profitability and cost control.
Identify revenue opportunities and implement strategic initiatives to optimize ADR, occupancy, and RevPAR.
Guest Experience & Brand Integrity
Lead by example in providing world-class, personalized service that exceeds guest expectations.
Monitor guest feedback channels and respond proactively to issues or opportunities.
Ensure the property maintains its unique identity, design aesthetic, and reputation for excellence.
Team Development & Culture
Recruit, train, and mentor department leaders and staff to achieve peak performance.
Foster a culture of warmth, respect, accountability, and empowerment.
Conduct regular performance reviews and create development plans for key talent.
Sales & Marketing
Collaborate with the marketing and sales teams to drive brand awareness and revenue growth.
Cultivate relationships with local businesses, influencers, and community organizations.
Represent the hotel at industry events and networking functions.
Compliance & Safety
Ensure compliance with all local, state, and federal laws, including labor and safety regulations.
Oversee security, risk management, and emergency response procedures.
Qualifications
Bachelors degree in hospitality management, Business Administration, or a related field.
Minimum 5+ years of progressive hotel management experience, with at least 3 years in a senior leadership role at a luxury or boutique property.
Proven track record of achieving financial goals while maintaining high guest satisfaction.
Deep understanding of boutique/lifestyle brand operations and guest expectations.
Exceptional leadership, communication, and interpersonal skills.
Strong analytical and problem-solving abilities.
Proficiency in hotel management software and Microsoft Office Suite.
Personality & Style
Charismatic, hands-on leader with a genuine passion for hospitality.
Detail-oriented with an eye for design and guest experience.
Adaptable and calm under pressure, with a refined sense of discretion and professionalism.
Committed to sustainability, community, and innovation in hospitality.
Compensation & Benefits
Competitive base salary and performance-based bonus
Paid time off and holidays
Professional development opportunities
Employee dining and accommodation discounts
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