London Business School is seeking a People Systems Advisor to join our People Team. You will be responsible for the configuration, maintenance, and ongoing enhancement of our People systems, including iTrent, Document Logistix, Tribepad/Teamtailor, and Halo. You will work proactively with a wide range of stakeholders across the School to ensure the effective day‑to‑day operation and continuous improvement of our People systems. In addition to supporting system‑related initiatives and contributing to process enhancements, you will build strong, collaborative relationships with system suppliers to ensure reliable and high‑quality system support.
Responsibilities
* Manage and resolve system queries and issues from the People Team and wider School within SLAs, ensuring high standards of service.
* Raise and manage system‑related supplier support calls, ensuring timely resolution and escalation where necessary.
* Review and implement system configuration and enhancement requests to ensure optimal performance and user satisfaction.
* Lead system upgrade processes, ensuring thorough User Acceptance Testing (UAT) and minimal operational disruption.
* Collaborate on system‑related aspects of People Team initiatives, offering technical expertise as required.
* Develop and update comprehensive process documentation for both Business As Usual (BAU) tasks and project work, ensuring clarity and accessibility.
* Maintain supplier relationships, ensuring timely and effective communication and support.
* Promote system literacy and best practice adoption across the People Team and wider School.
Qualifications
* In‑depth knowledge and practical experience in iTrent, including troubleshooting, configuration, and enhancements across all modules.
* Experience with applicant tracking software (e.g., Tribepad, Teamtailor), including administration and configuration.
* Experience with configuration of service desk/ticketing platforms (e.g., Halo, ServiceNow) is advantageous.
* Experience supporting or leading HR system implementation or upgrade projects, including planning, testing, and post‑go‑live support.
* Awareness of data security best practices and GDPR compliance when handling employee data.
* Solid understanding of HR processes and payroll operations.
* Ability to create clear and concise process documentation.
* Ability to provide expert support and training on systems to a range of stakeholders, helping to build system confidence, literacy, and best practice adoption across teams.
* Excellent written and verbal communication skills, with the ability to convey complex technical concepts clearly to both technical and non‑technical audiences.
* Proven ability to build collaborative relationships.
Senior Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Education
Industry
Higher Education
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