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Head of Inside Sales - Europe - D2C - Wakefield, Wakefield
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Client:
Page Personnel
Location:
Wakefield, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
18066d45257a
Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
* Head of Inside Sales - Europe
* Wakefield/ Hybrid
About Our Client
Our client is an industry-leading manufacturer within the Health & Leisure industry. With a strong presence across the USA, UK & Europe, this is a newly created role focused on managing Inside Sales teams in Europe and driving sales conversions within the D2C division.
Job Description
* Direct management of 3 managers within Inside Sales - UK, France, Spain
* Overall leadership and responsibility for Inside Sales Teams across Europe supporting D2C customers in UK, France, Germany & Spain
* Create and instill a culture of sales excellence through regular training, development, and support to the team
* Improve and drive sales conversion and uptake across all D2C channels including email and web inquiries
* Manage the end-to-end sales cycle ensuring a world-class service during all customer interactions
* Build and implement a commission structure to incentivize and drive team performance, aligned with business objectives
* Develop a voice of the customer program to act upon customer feedback and reduce issues and complaints
* Create a proactive support function for D2C customers via inbound and outbound channels
* Develop and implement KPI dashboards
* Create and deliver reports on customer behavior, service levels, sales performance, and market trends
The Successful Applicant
* Experience managing European or international teams or markets
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