Job details
Service Administrator
Location: B8 1AH, Birmingham ...
Salary: £24,000
To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on AMCS and liaising between customers and drivers to ensure a high level of customer services is maintained. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer focused and are Right First Time in their work
The responsibilities
1. To liaise with operational personnel and ensure all systems are updated.
2. To effectively manage the administration activities of the department.
3. To develop positive relationships with Customers.
4. To minimize the number of invoice queries and investigate any credit requests made by customers.
5. To ensure all data input is accurate and completed in a timely manner.
6. To ensure all end of the week checks are completed prior to the monthly invoice run
7. To resolve all customer missed collection queries in a timely manner.
8. To resolve all customer invoice queries in a timely manner.
9. To ensure that all IT systems are effectively utilized and all data input is accurately recorded.
10. To record all gains and losses on the depot progress spreadsheet.
11. To ensure your emails are managed, dealt with and filed away in a timely manner.
12. Ensure Helpdesks are clear or in progress at the end of each day.
13. To update reception with any relevant service issues i.e. vehicle breakdowns.
14. To keep key accounts updated with service issues for their specific customers.
15. To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day.
16. To ensure all routes are in order and report non compliance by drivers to the Service Administrator.
17. To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date.
18. Any reasonable task may be required from time to time.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Service Administrator
Location: B8 1AH, Birmingham ...
Salary: £24,000
To support the Operational team in all aspects of their administrative and operational duties. To ensure the accurate recording of data on AMCS and liaising between customers and drivers to ensure a high level of customer services is maintained. The company's mission is to be the leading independent provider of commercial waste services in our chosen conurbations. To achieve this by dynamic growth and exceptional customer service. With a workforce who are responsive, customer focused and are Right First Time in their work
The responsibilities
19. To liaise with operational personnel and ensure all systems are updated.
20. To effectively manage the administration activities of the department.
21. To develop positive relationships with Customers.
22. To minimize the number of invoice queries and investigate any credit requests made by customers.
23. To ensure all data input is accurate and completed in a timely manner.
24. To ensure all end of the week checks are completed prior to the monthly invoice run
25. To resolve all customer missed collection queries in a timely manner.
26. To resolve all customer invoice queries in a timely manner.
27. To ensure that all IT systems are effectively utilized and all data input is accurately recorded.
28. To record all gains and losses on the depot progress spreadsheet.
29. To ensure your emails are managed, dealt with and filed away in a timely manner.
30. Ensure Helpdesks are clear or in progress at the end of each day.
31. To update reception with any relevant service issues i.e. vehicle breakdowns.
32. To keep key accounts updated with service issues for their specific customers.
33. To ensure all missed customers are contacted with reason for missed collection and confirm their rescheduled day.
34. To ensure all routes are in order and report non compliance by drivers to the Service Administrator.
35. To ensure delivery and collection tickets are managed daily, keeping customers updated of their delivery date and first collection date.
36. Any reasonable task may be required from time to time.
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
37. skills
problem solving
38. education
administration