Leading in our stores
Our management teams don’t just run stores – they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar each day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. The impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you’ll be doing
* Taking responsibility for the overall customer experience across the store from checkout to back‑of‑house, ensuring we deliver on our customer commitments.
* Managing the front‑end checkout operation, ensuring all customers are served in line with expectations.
* Managing operations in the petrol station (if your shop has one).
* People management – managing performance and capability, conducting disciplinaries, and ensuring scheduling and pay are accurate.
* Assuming overall responsibility for running the store when necessary, providing direction and support to deliver for the customer.
What makes a great customer experience manager
* Previous line‑management responsibilities in a fast‑paced, operational environment.
* A customer‑obsessed mindset, coaching a team to do the same.
* Delivering KPIs or other performance indicators.
* Managing disciplinaries, performance issues, or other employee relations issues.
* Leading operations and comfortable doing this alone in absence of more senior management.
Essential criteria
* A track record of delivering exceptional customer experiences and coaching others to raise the bar.
* Experience leading teams in a dynamic, customer‑facing environment – inspiring others, driving high performance, and creating a culture where colleagues thrive.
* Leadership experience in a high‑volume, fast‑paced operational setting – retail, food service, or hospitality – with oversight of daily operations, problem‑solving, and focus on customer delivery.
* Proven success in achieving a wide range of KPIs – sales, stock availability, customer satisfaction, colleague engagement.
* Experience managing complex people matters – performance, absence, formal employee relations cases – with confidence and fairness.
Working for us has great rewards
Salary will be dependent on experience, store size, complexity and location. Benefits include:
* Discount card – 10% off shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% discount on selected days.
* An annual bonus scheme based on performance.
* Free food and hot drinks for colleagues in all stores.
* Generous holiday entitlement and maternity/paternity leave.
* Pension – we’ll match 4–7.5% of your contributions.
* Sainsbury’s share scheme – discounted investment opportunities.
* Wellbeing support – access to emotional support, counselling, legal and financial advice.
* Colleague networks – connection with like‑minded people to fulfil your potential.
* Cycle to Work scheme offering new bike purchase & equipment at tax‑benefit rates.
* Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome. We offer enhanced discretionary leave for families, support for carers, developmental opportunities such as mentorship, training and career progression. Diversity initiatives and events foster a culture of inclusion and respect. If you require reasonable adjustments during application or interview stages, please let us know – we will endeavour to support you.
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