Operational Improvement Analyst - Milton Keynes
* About The Role
* SALARY: From £26,368 pa dependent on experience
LOCATION: Milton Keynes
HYBRID WORKING: Our current hybrid working policy requires a minimum of 60% of working time to be based in the Milton Keynes office however flexibility is expected to meet the needs of the business and the role.
HOURS / CONTRACT TYPE: Full time fixed term contract, ends February 2027
CLOSING DATE: 12/03/26 We reserve the right to close the advert earlier If we receive a high volume of applications.
Were looking for an Operational Improvement Analyst to support our Remarketing department by enhancing operational efficiency, strengthening processes and ensuring systems are fully prepared for business needs. In this role you will need strong data analysis skills, contribute to project delivery and work closely with internal teams and external suppliers to keep operations running smoothly and drive continuous improvement.
What you’ll be doing:
o Deliver high‑quality data analysis, insights and root‑cause findings to the Operational Improvement Lead and wider stakeholders, supporting continuous improvement initiatives and departmental projects.
o Identify opportunities to streamline processes and introduce automation that aligns with the Remarketing strategy and delivers measurable operational benefits.
o Support the development, definition and tracking of key efficiency KPIs, including days‑to‑sale to monitor performance and progress.
o Collaborate effectively with all teams across the Remarketing function to ensure joined‑up process improvements and strong operational alignment.
o Work closely with Customer Operations, Fleet (vehicle inflow) and Finance teams to support seamless end‑to‑end processes, including supplier payment activities.
o Assist with the implementation of new solutions by supporting testing, coordinating training activities, and tracking post‑implementation benefits.
o Develop, enhance, and maintain tools and reporting dashboards to monitor project outcomes and overall operational performance.
Essential experience & skills
o Ability to quickly learn and understand de‑fleet, pricing and remarketing processes.
o Possess an inquisitive, process‑driven approach, asking questions and following clear steps to get things right.
o Strong proficiency in Microsoft Excel, along with experience using reporting and data‑visualisation tools.
o Working knowledge of key remarketing systems and system‑integration principles.
o Exceptional attention to detail, with a focus on accuracy, consistency, and high‑quality output.
o Confident communicator with strong stakeholder‑management skills and the ability to build effective working relationships.
What’s in it for you?
Bonus: Discretionary 10% on-target bonus (based on personal and Group company performance)
Pension: Employer pension contribution of 9% (based on employee contribution of 3%). VWFS will pay 6% if employee chooses a 2% employee contribution.
Car schemes*: Choice of Employee Car Ownership (ECO) scheme for petrol/diesel and hybrid vehicles plus car insurance.
OR Company Car scheme for Battery Electric Vehicles (BEVs) plus car insurance cover for you and a partner/eligible family member.
Other benefits: From day 1 we provide income protection, life assurance (4x salary), retail discount vouchers, access to Care Concierge (a service to support carers of adults), along with other salary sacrifice options including a will writing service and cycle to work (subject to scheme restrictions).
Following successful completion of probation, you will have access to private medical insurance for you (with the option to buy additional family cover), access to our loan car scheme for up to 2 cars for your partner or eligible family members (subject to scheme restrictions) and during our annual benefit window you can purchase critical illness cover and dental cover, so you can select the benefits that matter to you.
We invest in our people and are passionate about driving development. You’ll have access to LinkedIn Learning via our Degreed platform as well as a host of professional development programmes and opportunities to build your technical and soft skills so you can further develop your career. We also offer mentoring schemes and reciprocal partnerships recognising that we can all learn from each other in the flow of work.
* About You
* About Us
* Why join VWFS UK?
You’ll have the opportunity to make a difference by helping us to achieve our mission.
Our mission is straight forward; we want to be The Key to Mobility. That means we make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.
No candidate will meet every single desired qualification. If your experience looks a little different from what weve identified and you think you can bring value to the role, wed love to learn more about you!
VWFS is proud to be an inclusive employer and encourages applications from a diverse range of candidates. Diversity, Equity & Inclusion isn’t just a statement for us, we encourage and aspire for all our colleagues to be their 100% self. If you need any reasonable adjustments to assist you with the application and/or recruitment processes, please contact our Resourcing Team.
This role does not meet the UKVI’s criteria for the skilled worker sponsorship route, therefore we are unable to accept candidates requiring sponsorship for this role. DELETE AS REQUIRED