Job Description
Improvement Analyst
Location: Head Office - Didsbury
Salary: £36,626
You’ll provide support to the Change and Improvement Team with the delivery of a range of improvement and change activity across the business
What you’ll be doing
· Supporting a team of Change and Improvement Partners to deliver a range of change and improvement activity. The remit of the team covers both large-scale service reviews and continuous improvement activity, including business process improvement and problem-solving initiatives
· Working with improvement groups and a range of stakeholders across the business, using relevant tools and techniques throughout the improvement lifecycle and following the organisation’s improvement methodology (full training will be given) to support the Change and Improvement Partners with:
· Scoping, diagnosing problems and opportunities and investigatory work
· Detailed data collection and analysis using recognised techniques including observations, quantitative & qualitative research, root cause analysis and using insight and learning to inform and prioritise areas for improvement
· Support with data collection around measuring improvements
· Service and process redesign, including test and learn activity and co-design of practical, evidence-based changes and solutions
· Completing change impact assessment documentation and business readiness plans to ensure business areas are ready to adopt new systems and processes, mobilise new ways of working and realise the benefits of investment
· Working with the business to ensure changes are embedded and the change is adopted as intended
· Promoting a culture of continuous improvement and learning, contributing to lessons learned and adopting a continuous improvement mindset to identifying future improvements
· Supporting the Change and Improvement Partners with delivering training and coaching on improvement mindset, tools and techniques and change management to colleagues across the business
· Supporting Change and Improvement Partners to embed process management across the organisation, assisting with the completion of core documentation
· Providing advice and guidance to the business around good process design and supporting with completing or reviewing process documents where required
· Supporting the organisation and facilitation of workshops, other improvement events and meetings, including taking and circulating accurate minutes and actions
· Providing effective systems administration of the Knowledge Bank, our central repository for all process, policy and strategy documents, including responding to enquiries, uploading documents, proving user admin, and updating key data to ensure it is well maintained
· Providing wider administration and governance support to the team and improvement related forums across the business as required
What you’ll need
· Natural curiosity, inquisitiveness and an investigative mindset, with the ability to work intensely and fully immerse yourself in complex business problems to build a true picture
· Tenacity and assertiveness to fully get to the heart of issues, identify root causes and ability to think laterally to see the bigger picture
· A passion for delivering business improvements, ideally with some experience of identifying problems, the root cause and using data to inform solutions to address these
· Proficient use of MS applications including Word, PowerPoint and Excel
· An analytical mindset with the ability to carry out data analysis and present data findings and insight in a variety of different ways using visualisation techniques and tailored to different audiences to achieve maximum impact
· Attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities
· Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
· A passion for customer service and an ability to deliver a high standard of customer service
· Excellent team player who can work flexibly to meet business requirements
· Excellent stakeholder management skills
· The ability to challenge individual and group thinking in an engaging and productive manner
· Excellent influencing skills and the ability to motivate, inspire and provide assurance to others
· Experience of facilitating workshops or meetings with a range of stakeholders
· A positive and open mindset receptive to learning through giving and receiving feedback and reflective practice to continually develop and refine your individual and team’s practice
· An ability to work in a fast paced environment, comfortable with uncertainty and ambiguity
· Proactive approach to managing your workload, with an ability to prioritise and manage competing tasks
What we need from you
· A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
· A passion to advocate on behalf of people and communities
· Commitment to work in partnership with others for the benefit of Great Places
Closing date: 15th April 2026
Shortlist date: 16th April 2026
Interview date: TBC