At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.
This role ensures that all funding checks, approvals, and account setups are completed accurately for both NHS-funded and self-funded customers. You will manage account creation across multiple systems (SAP, Evolve, SAP CRM ICE, PCRM) and handle both administrative tasks and inbound/outbound contact with HCPs, patients, Field Sales, and Technical Consultants. This is a hybrid role based in Watford.
Responsibilities may include the following and other duties may be assigned:
1. Set up new customer and patient accounts, ensuring all funding information is accurate and complete; follow up with HCPs where needed
2. Manage a shared team inbox and help maintain balanced workload distribution
3. Maintain continuous patient funding by updating payer details for patients who move home or hospital
4. Update delayed warranty pump information, ensuring correct pump serial number transfers for compliance
5. Investigate and provide details on disputed invoices before logging them as disputes
6. Work closely with internal teams to streamline processes and support continuous improvement
7. Maintain a full understanding of Funding Management tasks and keep training records up to date
Required Knowledge and Experience:
8. Experience in a customer support or similar role involving payments or invoicing
9. Strong administrative skills with excellent organisation, attention to detail, and the ability to complete tasks independently
10. Clear written and verbal communication skills
11. Proven compliance with financial, administrative, and contact-handling procedures
12. Confident using a headset and computer simultaneously, navigating multiple systems and entering accurate data while on calls
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity