Aftersales and Customer Care Administrator
Location: Farnborough
Hours: Tuesday - Saturday 08:30-17:30 Saturdays 08:30 15:30
Start date: ASAP
Salary: £27,000
The Customer Service Teams primary focus is to ensure customers are happy and the best possible service is delivered. This position is focused on after-sales care, following up with clients awaiting delivery or making changes to their orders.
The role is varied and involves managing a busy inbox alongside live chat and phone calls. You must be able to remain calm and handle issues as they arise.
The role requires a strong eye for detail, including inputting addresses, changing orders and sending emails.
Duties include:
Managing a busy inbox and phone system
Forwarding calls where necessary
Assisting customers with order queries
Sending order confirmations if not received
Building and maintaining strong customer relationships
Attending regular team meetings