Job Description
Administrator - Property/Social Housing Sector
Are you an organized and customer-focused Administrator with experience in property or social housing? We have a fantastic permanent, full-time opportunity for you to join a growing team in Basildon!
What We Offer:
* Competitive Salary: Up to £26,500 per annum.
* Office-Based Role: Work Monday to Friday, 8 AM - 5 PM, at our Basildon office.
* Generous Leave: Annual holiday allowance, increasing with service up to 5 additional days.
The Role:
You'll be a key part of our dynamic team in a call center environment, providing essential support to the operational teams. Your mission will be to deliver an exceptional service experience to residents and property managers. We're looking for someone who is proactive, diligent, and always willing to go the extra mile to resolve queries.
Your Responsibilities Will Include:
* Answering inbound calls from residents regarding repair works and effectively resolving their queries.
* Utilizing company systems to accurately process orders for client invoicing.
* Maintaining comprehensive and up-to-date records of all interactions with residents on our system.
* Processing reports from supervisors or trades to determine the necessary actions for repair resolution.
* Resolving minor complaints efficiently at the initial call level.
What You'll Bring:
* Essential Experience: Previous experience in the property or social housing sector.
* Excellent Telephone Manner: Professional, clear, and empathetic communication.
* Customer Service Focus: A genuine commitment to providing outstanding support.
* Strong Communication & Prioritization Skills: Ability to convey information clearly and manage multiple tasks effectively.
* Problem-Solving Abilities: Capability to identify issues and propose effective solutions to meet customer needs.
If this exciting permanent opportunity interests you, we would love to hear from you. What are you waiting for? Apply today! Please submit your CV and cover letter outlining your suitability for the role toAfreen Begumor call .
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.