Company Description Title: Service Supervisor Location: University of Chichester - Bognor Regis Campus Salary: £13.25 per hour Full Time: 37.5h per week / 52 working weeks Benefits: 28 Days holiday inclusive of bank holidays. Birthday additional holiday. 3 days volunteering days. 3 days grandparent leave. 24 week’s enhanced maternity leave. Secondary career leave. Wedding/commitment day leave. Free meals on shift. Bespoke development training. Pension and life insurance. Discounts available from Perkbox app, from high street shops to holidays & cinema. Wellbeing hub. Access to employee assistance programme. Cycle to work scheme. Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Service Supervisor who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments. We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves. If you are a Service Supervisor who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you! Job Description Coordinate Service – serve food and beverages to guests in a friendly and professional manner. Ensure that guests’ needs and requests are efficiently and effectively addressed, provide leadership & guidance to catering staff to ensure smooth running of service / hospitality / events. Teamwork & Communication Skills - strong teamworking skills, leadership qualities, ability to adapt and respond quickly, ability to communicate effectively with both service & management team. Customer Service - provide high level of service by being attentive to guests’ needs at every point on their customer journey. Support management team to ensure food & service area presentation standards are met. Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas Other duties - Assisting in stocktakes, stock ordering, supporting the organisation of hospitality & events - communicating with customers, kitchen & management team to fulfil catering requests. Qualifications Previous experience within the hospitality industry is essential. Previous experience supervising and supporting a team. Excellent organisational abilities, high attention to detail, understanding of delegating & managing time effectively. Concise and effective verbal and written communication. Proficient in use of Microsoft applications & overall good computer skills (role requires use of excel, word, rota systems, ordering platforms, emailing customers, menu/poster design applications). Ability to adapt to challenges and opportunities with a solution-oriented perspective. Have a contagious passion for food and customer service. Additional Information For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve. We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us. Join us, and be part of the food revolution! BaxterStorey Values: ALWAYS VISIONARY We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail. WHOLEHEARTEDLY POSITIVE We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people. CREATIVELY COLLABORATIVE We embrace our differences to push creativity and we work together to be better. FOREVER CONSCIOUS We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.