Domestic Services Manager
Healthy outcomes start with positive patient experiences.
* 40 Hours per week
* £40,000 per annum plus Sodexo Benefits
* Parking permit for discounted parking on site
* Location: Ipswich Hospital
Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is: IP4 6PD
Please take the time to read the attached job description
Job Introduction
Make a Difference Every Day
Join a role where your work truly matters. As Domestic Services Manager with Sodexo at Ipswich Hospital, you’ll lead in creating a safe, clean, and welcoming environment that directly impacts the health and well‑being of patients, staff, and visitors. Your leadership will help prevent the spread of infection and contribute to a high standard of care. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
What You’ll Do
The post holder will be responsible for our Domestic Service at Ipswich Hospital. The post holder will require the following areas of performance indicators:
* Relationship Management – is highly effective at building and maintaining win‑win business partner relationships internally and with clients
* Resilience – sustains momentum when faced with challenges. Balances competing demands and responds well to changed priorities
* Impact and Influence – communicates effectively and inspires people at all levels. Gains the commitment of others to drive towards and achieve a high engagement and performance culture
* Analysis and Decision Making – incisive and strong‑willed in focusing on achieving business goals. Able to analyse the cause of a problem and identify solutions
* Planning and Organisation – consistently completes deliverables within deadline, within budget, and beyond expected quality, even under adverse conditions
* Continuous Improvement – seeks to continuously improve outputs for the benefit of the business. Constantly raises the standard and quality of work, benchmarking against best practice. Identify opportunities to further develop the portfolio of services, ensuring delivery within agreed Health and Care parameters
What You’ll Bring
* Experience in operational or facilities management, ideally within cleaning/domestic services or a similar environment. Strong analytical skills with experience in workforce planning, rota design, or labour modelling
* Confident using Excel and workforce planning tools; experience with e‑rostering systems is a plus
* Excellent communication and stakeholder engagement skills
* Ability to work independently and manage multiple priorities in a fast‑paced environment
* BICSc CPSS, NVQ
* Health & Safety management experience
* Business management
* Minimum 5 years’ experience in a healthcare cleaning team
* Minimum 2 years management experience of a diverse workforce in a service environment
What we offer:
Working at Sodexo isn’t just a job — it’s a chance to make a difference every day. You'll be part of a supportive team, act with purpose, and thrive in a role where your work matters. We also offer a range of benefits to support you and your loved ones:
* Mental health and wellbeing resources
* Employee Assistance Programme (including financial/legal advice & personal support)
* Free health & wellbeing app with 24/7 virtual GP access
* Discounts on high street brands for you and your family
* Salary finance tools and financial wellbeing resources
* Retirement savings plan and life insurance
* Full training and protective uniform provided
* Opportunities to gain experience through learning and development
* Cycle to Work scheme & volunteering opportunities
* Flexible working and a dynamic team environment
* Competitive pay
Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins.
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