Job Description:
Site Manager (12 Month Fixed Term Contract)
Location: Cardiff
Sector: Student Accommodation
Contract: 12 Month FTC
We're recruiting for a hands-on Site Manager to take full operational responsibility for a purpose-built student accommodation scheme in Cardiff.
This role is about ownership. You'll lead the on-site team, protect occupancy and revenue, ensure compliance is watertight, and create a safe, well-run environment where students feel supported.
You'll be accountable for performance, people and profit - reporting into senior asset leadership while running the building day to day.
What You'll Be Responsible For:
Operational Leadership
* Full day-to-day management of the residence
* Leading and motivating the on-site team
* Ensuring smooth front-of-house, maintenance and back-office operations
* Overseeing student move-in and move-out periods
* Maintaining high visual and service standards throughout the building
Commercial & Occupancy Performance
* Driving occupancy, renewals and summer lets
* Managing enquiries, viewings and conversion activity
* Supporting retention initiatives to maximise revenue
* Monitoring performance against targets and identifying improvement opportunities
Financial Control
* Managing budgets and cost control for the site
* Monitoring P&L performance
* Overseeing billing, credit control and debt management
* Ensuring accurate use of booking and finance systems
* Supporting budget preparation and forecasting
Compliance & Health & Safety
* Full responsibility for H&S compliance across the building
* Ensuring fire safety testing, emergency lighting checks and statutory inspections are completed
* Maintaining up-to-date compliance records
* Supporting building safety and legislative requirements
* Acting as emergency contact and attending site when required
Student Experience & Welfare
* Ensuring high levels of customer satisfaction
* Managing complaints and conduct matters professionally
* Understanding mental health protocols and directing students to appropriate support services
* Building positive relationships with local universities and stakeholders
Team Management
* Recruitment, onboarding and performance management
* Conducting 1-2-1s and performance reviews
* Managing rotas, holidays and absence
* Coaching and developing a multi-skilled team
* Handling employee relations matters in line with policy
What We're Looking For
* Experience managing a residential, hospitality or service-led site
* Strong team leadership experience
* Commercial awareness with experience managing budgets and financial performance
* Confident handling compliance and health & safety responsibilities
* Able to balance operational detail with commercial objectives
* Calm under pressure, particularly during peak periods
* Strong communication skills with the ability to influence and lead
The Role Requires
* Flexibility to work evenings and weekends when required
* Participation in an on-call rota and attendance for emergencies
* Occasional travel for meetings or training
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