Job Description Do you have extensive experience of Defined Benefit pension administration? Are you a part or fully qualified pensions actuary? If so, we’re seeking a motivated and technically skilled individual to join our growing, multi-award winning PRT business as a Technical Calculation Manager. In this role you will support the business by providing expertise on complex benefit structures, manual calculations and being an SME on all ongoing and new schemes that come into our in-house Client Services team. You will also effectively manage all aspects of claims work and help to deliver excellent customer outcomes for our members. As well as being technically savvy, you will also need to be a strong communicator, who is able to tailor their communication and simplify very complex information to ensure that it is appropriate for the intended audience. This is a hybrid working opportunity, which means you can split your working week flexibly between your home and our Central Glasgow office to help you achieve a work-life balance that works for you. What you'll be doing: Taking a leading role in the team for checking individual Defined Benefits quotations, design & issue of non-standard communication to both members and 3rd party intermediaries Working with Team Manager to ensure that an efficient administration and claims service is provided to individual scheme members, Trustees, and intermediaries in line with service level agreements Facilitating and leading the operation of additional activities (Valuation and data updates, Bulk transfers, WULS, etc) and liaise with other teams across Client Services, PRT Leading projects to enhance and improve processes and proactively engage in new initiatives as a result of change of legislation and/or system developments Taking responsibility to develop robust and reusable solutions that meet quality control, version control and auditing standards for new and existing customers. Work with IT partners to ensure that technical solutions are fully specified, built to specification tested and rolled out for use in a timely manner Analysing feedback to ensure that customers’ reasonable expectations of performance and service are met and provide information of identified failings and changes made Supporting the ongoing development of the wider team by providing the appropriate support and training to less experienced members of the team