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Job description
Premier Customer Success Manager - Hospitality Software
Location: This role will be based 3 days a week in one of our Access Offices.
We're looking for people to join the Access family who share our passion for believing in better and who will help us continue to grow. "Love Work. Love Life. Be You." is central to our success and how we give our customers the freedom to do more of what's important to them.
What does Access offer you?
* Flexible, hybrid working environment
* Strong office team-based culture
* Development opportunities to progress your career
* Competitive salary and benefits, including 25 days holiday (increasing with tenure), a matched pension scheme, and a range of other benefits
* One charity day to support a cause that matters to you
About you
As a Customer Success Manager, you will be responsible for the success of a portfolio of our most valued customers. You should be passionate about helping people and customer-centric, with a strong belief in how software can improve lives and businesses.
You will be confident in building and maintaining effective relationships at all levels internally and with customers, solution-focused, and capable of conducting reviews, providing progress reports, and demonstrating the value of Access solutions. Commercially savvy and strategic, you will act as a trusted advisor and ambassador for our customers.
Day to Day responsibilities
* Reporting, identifying risks and opportunities, taking appropriate actions, and driving continuous improvement
* Establishing yourself as a trusted advisor by nurturing relationships with key stakeholders, including C-Suite executives
* Resolving customer challenges quickly by engaging relevant resources and influencing outcomes
* Conducting periodic reviews to discuss trends, sentiment, success factors, and opportunities for expansion
* Generating upsells and expansion revenue through customer insights and industry knowledge
Skills and experiences
* Ability to analyze and resolve customer challenges swiftly
* Managing multiple priorities under pressure
* Strong commercial acumen and negotiation skills
* Ability to articulate how product features support customer success
* Understanding product usage data by customer or segment
About The Access Group
The Access Group is one of the largest UK-based providers of business management software, serving over 100,000 customers across various sectors globally. We connect people with data through Access Workspace to enhance productivity and efficiency.
We are committed to creating an inclusive environment where everyone can thrive. If you're excited about this role—even if your experience isn't a perfect match—you might be the right fit. Join us to make a difference, love what you do, and be authentically you.
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