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Head of customer outcomes and quality transformation

Coventry
Permanent
Coventry Building Society
Posted: 15h ago
Offer description

Job Description

We're looking for a Head of Customer Outcomes and Quality Transformation to join us on an up to 12 months opportunity. This role will lead the Group's first line QA and journey driven outcomes testing integration during a period of transformative change, following the acquisition of The Co-operative Bank.

This role will lead the design and implementation of a consistent group Target Operating Mode...


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