Salary: £28,000 - 31,000 per year Requirements: Around 3 years experience in an IT support or service desk environment Strong experience working with Microsoft 365 and Active Directory Proven experience supporting Windows 10 and Windows 11 Experience using IT Service Management or helpdesk systems Exposure to mobile device management platforms Good troubleshooting skills across a range of IT technologies The ability to communicate technical information clearly to non-technical users A proactive and organised approach to managing workloads Responsibilities: Acting as an escalation point for technical support issues across desktops, servers, networks and business systems Diagnosing and resolving more complex user and system issues Managing incidents and service requests through the service desk to resolution Supporting and administering Microsoft 365, Active Directory and Windows environments Assisting with the management of company devices including laptops and mobile devices Supporting device management platforms and MDM solutions (experience with Intune beneficial) Working with external suppliers and vendors where required Contributing to system upgrades, IT improvements and infrastructure projects Supporting the setup and management of user accounts, devices and access permissions Troubleshooting network connectivity issues across LAN, WAN and wireless environments Sharing knowledge with colleagues and supporting less experienced members of the IT team Technologies: Active Directory Support LAN LESS Microsoft 365 Mobile Network Windows Office 365 More: We are a growing UK-based organization with multiple operational sites, looking to recruit a Senior IT Support Engineer to strengthen our internal IT team. In this role, you will support a broad user base while ensuring our technology systems remain reliable, secure, and efficient. We offer a competitive salary, 25 days of annual leave plus bank holidays, a company pension scheme, ongoing training and development support, and the opportunity to progress into Team Lead or supervisory roles over time. last updated 10 week of 2026