We're proud to say our customers are at the heart of all we do and in order to do this, we need to provide an exceptional service to them that's not only efficient and proactive, but based on a desire to continue to ramp up customer satisfaction even further. That's where you come in. You'll manage the Housing Administration Team, motivating, empowering and leading the team to provide a first class admin service that's customer-focused and high performing. Part of your role will be to continuously monitor working practices and processes will with view to continually develop these to drive efficiencies and service performance. Remember, we don't want to do things the way they've always been done, we want to do them even better! This is a fantastic opportunity to make a huge difference to how we work and continually drive service improvements and efficiencies that benefit our customers. For more information, please take a look at the job description below. This role will be based in our Yeovil Office (BA22 8WN)