Job Description
Our ideal Facilities Helpdesk Administrator will need to have:\n\n * Good communication skills and numerology skills.\n\n * Good organisation skills when dealing with a busy inbox and high influx of jobs.\n\n * Ability to make quick thinking decisions and to handle multiple tasks in a fast-paced environment.\n\n * Good time management skills and an understanding of SLA requirements to ensure priority jobs are dealt with urgently.\n\n * Computer literate with knowledge of Word/Excel and other Microsoft packages.\n\n * Client Facing skills including good customer service over the phone and via email.\n\n * Facilities Management knowledge or experience in a similar environment.\n\n * Good attention to detail.\n\n * Experience in raising purchase orders.\n\n * Understanding of Health & Safety Legislation and compliance requirements.\n\n * Ambitious with good work ethic and is open to learning new skills.\n\n * Some knowledge or experience of working with CAFM systems.\n\n * Experience in coordinating specialist sub-contractor and engineering visits.\n\n * Support Engineers and Contract Managers in day-to-day requirements.\n\n * Raising of purchase orders for material goods and subcontractor works.\n\n * To liaise with the client team on a regular basis to ensure a proactive support of their requirements.\n\n * To liaise with the rest of the Helpdesk Team and support where required.\n\n * To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department.\n\n * To assist in managing any sub-contractor visits.\n\n * Convey and display the Company core values of respect, trust, communication, care and commitment.\n\n * Understand job sheets and where remedial works would be required then close open jobs accordingly.\n\n * To continually monitor and develop the local administration processes and procedures