Overview
Retail Customer Advisor (Bangor) - 30 hours
Join to apply for the Retail Customer Advisor (Bangor) - 30 hours role at Three UK.
Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for general mobile or network-related enquiries with prompt resolutions.
Qualifications
* Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
* Team Collaboration: Ability to work well within a team and contribute to a high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided so no prior knowledge of our products is required. Ambition and the drive to learn matter most.
Be part of a business that invests in your talent, empowering you to innovate, collaborate and grow. We’ll support you with ongoing development opportunities to build your skills and confidence, so you can own where you go as a Customer Advisor and beyond.
What We Offer
* Salary: £12.60 per hour + an on-target bonus of 25%, paid monthly based on store performance
* Hours: 30 hours across 5 days per week, including weekends on a rotation basis
* Benefits: Free staff handset + unlimited SIM card; 4.5% employer pension contribution; life assurance; holiday allowance of 31 days + 2 bank holidays + 3 personal days (pro-rata)
* Additional: Perks including Tastecard membership, Uber discounts, access to discounts across retailers, and opportunities to win awards
Location: Bangor, Wales, United Kingdom
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