W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
W Edinburgh is hiring a Guest Relations Manager to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE BRAND
Ignite Curiosity, Expand Worlds. W Hotels are a place to experience life. We're here to open doors and open minds. With us, there's always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever.
ABOUT THE ROLE
The Guest Relations Manager at W Edinburgh will play a key role in ensuring every guest feels like a VIP. You will spend time with our guests, getting to know them on an individual basis and devising creative ways to make their stay feel personalised to them. You will work closely with all other departments to make your vision a reality. You will also manage a team of Guest Relations Agents.
We are looking for someone who is a people-person, creative and understands luxury service!
As Guest Relations Manager, key aspects of your role will include (but are not limited to):
* Be the key liaison with our most high-profile guests.
* Work with our F&B team to develop innovative amenity programmes.
* Build relationships with guests to foster loyalty.
* Work in partnership with the Welcome Office (Front Office) management team.
* Assist in the training of junior members of the Welcome Office team to ensure they deliver consistent, personalised service.
* Act as a role model in how to interact with guests and others.
* Ensure compliance with all Health and Safety protocols.
* Develop teamwork throughout your team.
* Manage all aspects of your team, including payroll, training, recruitment, performance and discipline.
* Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent.
Our ideal Guest Relations Manager is someone who has:
* Lots of creativity.
* Strong organization and multi-tasking skills.
* Confidence interacting with guests.
* Problem resolution skills.
* Good communication skills - both written and verbal English.
* Previous experience working in five star, luxury/lifestyle hotels.
* A positive mindset.
* A genuine passion for working in hospitality.
In return for your hard work, we give you:
* World class training and development, including leadership development
* Unlimited career opportunities (internationally and locally)
* Bonus plan
* Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
* Company pension scheme
* Private medical insurance
* Wellness and mental health programmes
* Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
* Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a faade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments.
This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.
A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, then apply to be our Guest Relations Manager today!
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
AMRT1_UKCT