Job Ref: DAL4634
Branch: Maldron Hotel Newcastle
Location: Maldron Hotel Newcastle, Newcastle Upon Tyne
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 15/04/2026
Closing date: 17/05/2026
Night Duty Manager
Kickstart your career with us at Dalata Hotel Group! This role offers a fantastic opportunity for growth and development in the vibrant hospitality sector. Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you.
We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!
Benefits Free employee meals on duty
50% Off F&B in all properties
€/£60 employee rate on rooms for all Dalata-owned hotels
30% off rate for your Friends & Family
Extra AL every year worked (5 days to a maximum of 5 days)
Employee Assistance Programme.
Cycle to Work Scheme/Transport Schemes
Pension access (Ask your HR Manager for local pension information)
Development Opportunities through our Dalata Academy- support your career journey
Staff Appreciation Initiatives, fun team-building activities and regular charity events
Your Job: Assist in ensuring the smooth and efficient operation of the hotel during night shifts while delivering the highest level of customer service.
Support guest relations by addressing inquiries and resolving any issues that may arise.
Help maintain overall health and safety standards at night, including conducting fire walks, security checks, and performing other relevant health and safety duties such as first aid.
Perform front office duties, including assisting with the night audit report and facilitating guest check-in and check-out processes.
Collaborate with the Night Porters, overseeing their nightly tasks and ensuring they are fulfilled efficiently.
Provide food and beverage service to guests during the night hours.
Support the team in achieving operational goals through mystery audits, customer comment indexes, quality evaluations, and adherence to hotel standards.
Aid in the development of the Night team, preparing them for career advancement opportunities.
Contribute to the strategic operations of the hotel by providing insights and suggestions based on nightly observations and activities.
This position is key in maintaining the hotel's excellence during the night and ensuring a positive experience for all guests.
What You Will Need: 2 -3 years in a similar night or reception role
Excellent knowledge of the hotel business
Previous hospitality experience is essential
Good computer skills and knowledge of Opera is
Knowledge and experience of using the Brilliant electronic front office system
Excellent skills in People leadership and development.
Excellent organisational skills and the ability to oversee & delegate work to others.
A warm, friendly and approachable personality when dealing with fellow staff and guests.
The ability to work on their initiative, as well as being capable of working as part of a team
About Us
Dalata Hotel Group - We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we'll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.
Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.
Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.
Located right in the heart of the city centre, Maldron Hotel Newcastle offers the perfect base ,with shops, restaurants, bars, and local attractions just steps away, you'll have everything you need. the hotel provides the ideal balance of work and relaxation. After a busy day, unwind by exploring the city to its fullest, all from the convenience of Maldron Hotel Newcastle.
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