About the Role
As Branch Manager, you will take full responsibility for the performance, growth, and smooth running of one of our key branches within our national network. This is a hands-on leadership role where you’ll set the tone, lead by example, and ensure the branch delivers outstanding service, strong commercial results, and a safe, engaging workplace for colleagues.
You will oversee all aspects of branch operations, from sales and customer service to stock management, health & safety, and team development. With a strong focus on driving revenue and profitability, you’ll be empowered to shape the branch’s direction while upholding our values and national standards.
Key Responsibilities
* Leadership & People Management
* Lead, motivate, and develop a diverse team to deliver excellent service and achieve branch goals.
* Foster a positive culture of accountability, teamwork, and continuous improvement.
* Ensure staff are trained, supported, and developed to reach their potential.
* Commercial & Sales Performance
* Drive branch sales and profitability, hitting agreed targets and KPIs.
* Build strong relationships with local trade customers, housebuilders, and key accounts.
* Identify opportunities for growth, new business, and local market share.
* Operational Excellence
* Ensure efficient day-to-day operations, including stock control, logistics, and supplier management.
* Maintain compliance with company policies, industry regulations, and health & safety standards.
* Oversee financial controls, including budgets, P&L, and reporting.
* Customer Experience
* Deliver an exceptional, consistent customer experience that sets us apart in the marketplace.
* Resolve issues effectively, ensuring customer satisfaction and loyalty.
* Champion service improvements based on customer feedback.
Skills & Experience Required
* Proven leadership experience in a trade, retail, or distribution environment (ideally builders merchants, construction supply, or related sector).
* Strong commercial awareness with the ability to interpret financial information and make data-driven decisions.
* Excellent people management skills, with a track record of building high-performing teams.
* Customer-focused, with excellent communication and relationship-building skills.
* Strong organisational and problem-solving abilities, able to thrive in a fast-paced environment.
* Knowledge of building materials and the construction sector is desirable.
What We Offer
* Basic Salary of £45,000 - £50,000 per annum with a bonus scheme.
* Company pension and benefits package.
* Training and development opportunities with clear career progression routes.
* The chance to lead a branch within a respected national brand, shaping its success and making a real impact.
* Company car (or) company car allowance.
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