About the Role
:
As a Planner within our Rotherham branch, you will be part of a local repairs team ensuring that work orders are scheduled through the appointment system, repairs jobs are allocated to trade operatives and ensure all works are completed with minimal turnaround time.
Day-To-Day Duties:
1. Support the scheduling of operative and sub-contract resources to ensure effective resource management, delivery of a customer focussed repairs service, and the achievement of performance targets.
2. Monitor and update repair jobs on an ongoing basis. This includes jobs are raised and booked within target times, cancelled appropriately, tracked if they gave no appointments, addressed if overdue, and that all follow on work is actioned by the end of the day.
3. Provide excellent customer service by maintaining a professional manner when communicating with service users, clients, and both internal/external stakeholders.
4. Ensure that IT systems are used effectively and that operatives are using and updating their PDA’s.
Role Criteria:
5. Previous planning experience
6. Customer service experience
7. Ability to manage your own workload effectively
8. Good decision making & multitasking abilities
9. IT Literate – confident using emails, Microsoft Teams and Excel
10. Experience working in a fast-paced, high-pressure environment
11. Good telephone manner
12. Comfortable working across multiple systems
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Benefits we can offer you
13. 25 days annual leave plus bank holidays
14. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
15. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
16. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
17. Family friendly policies
18. Access to EAP Counselling sessions