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Customer Service Representative Open Day
Reference: JUL20256210
Expiry date: 2025-08-21 08:53:00.000
Location: Darlington
Benefits: Pension, Life Assurance and Retail & Company discounts
Join Our Growing Team as a Customer Service Representative!
Are you a motivated individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, business-to-business environment? If so, we want to meet you!
As our business continues to expand, we’re hosting a Recruitment Open Day for our Customer Service teams at our Darlington Head Office on Wednesday 13th August. This is your chance to learn more about our exciting opportunities and see what we have to offer!
We are seeking talented Customer Service Representatives who share our values, collaborate to achieve our KPIs, and handle a variety of disputes, including issues related to invoices for damages, rentals, fines, and high-end complaints.
Quality is at the heart of everything we do. We meticulously analyse transactions, identifying areas for coaching, feedback, and training. By continuously refining our processes, we uphold our commitment to excellence, high standards and customer satisfaction in every interaction. If you are dedicated to delivering exceptional service and have a keen eye for detail, this could be a real focus for you within the role of CSR.
Our Teams:
Fines Administration & Processing: Responsible for managing all fines received by the business, handling the process from start to finish. This includes logging, scanning, paying, and processing each fine - offering plenty of opportunities to develop new skills and get involved in a variety of tasks. It’s a fast-paced, high-volume environment where teamwork is key and no two days are the same.
Frontline: As the first point of contact, the Frontline Team plays a vital role in delivering exceptional support. Whether it's assisting with bookings, answering questions, or handling general queries, the team ensures every interaction reflects our commitment to high standards. With a mix of communication channels - including email, phone, and online portals - this role offers a varied workload and the chance to build strong relationships across the business
Conversion and Resolution: These teams act as problem-solvers, taking ownership of complex issues from start to finish. They work closely with branch networks and asset teams to locate vehicles, resolve customer concerns, and ensure clear, consistent communication throughout the resolution process. There are also opportunities to support the Frontline team during peak periods, demonstrating strong collaboration and a shared commitment to delivering excellent service across the department.
Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …
Salary - Starting from £23,874.98 per annum depending on experience. There is also an opportunity to increase your salary to up to £26,304 based on your performance.
Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!
Pension - Ageon employer contributions of 5%.
Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.
Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.
Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.
Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.
We look forward to welcoming you at our open day, where you’ll have opportunity to find out more about our business and the roles available, explore our offices, chat with us, and have the possibility of an interview there and then if you like what you see! Full details are as follows:
Date: Wednesday 13th August 2025
Time: 2pm - 7pm (With the latest arrival time of 6:30pm)
Location: Northgate Centre, Lingfield Way, Darlington, DL1 4PZ
With over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
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