Key Information
Position: Service Manager
Contract: Full-time
Salary: £38,401 – £43,306 per annum
Location:
Hertfordshire
Hours Per Week
37.5 hours per week
Application Closing Date
10/10/2025
About Emerging Futures CIC
Emerging Futures works nationally with people affected by addiction, encouraging them to make positive changes to their lives.
We believe that no one should suffer the stigma associated with addiction, and that everyone seeking support should feel valued and respected.
We provide homes for people to connect with others and make the necessary changes to move towards independent, healthy living.
Our behaviour change services provide a confidential space to share experiences, and offer practical support to those who want to change.
The Emerging Futures accredited coach training develops the skills of our volunteers, motivating people to give back and reconnect with their community.
Enable this content?
This content is served by a third party,
. If enabled,
may collect information about your activity. Manage preferences to always allow this content.
About The Role
The Service Manager will be an experienced manager with a proven track record in leading substance misuse, recovery, and/or housing services.
As part of the Southern Leadership Team, you will oversee and develop detox services in the local area, in line with your manager's guidance.
You will manage contracts with Hertfordshire County Council and other local partners, develop chousing models, and deliver behaviour change and psychosocial programs.
You will plan, deliver, and monitor services for individuals who are socially marginalised but are on a path of recovery and rehabilitation.
The role also involves leading on further business priorities such as quality and development, as agreed by the Joint Leadership Team.
Working with the Head of Operations, you will foster a supportive culture and provide clear, values-based leadership to your teams.
Download Job Description
About you
Role
For this role, you will have experience of managing adult social care services within the third or public sector in line with budgetary constraints and resources. You may also have:
* Degree level qualification or equivalent experience gained to demonstrate ability.
* Recent experience working with partners or on a sub-contractual basis to deliver adult social care services in the third or public sector.
* Experience managing contracts, service agreements, performance monitoring systems, and staff development in a challenging environment, using data collection systems.
How to apply
To apply for this role, click the 'apply now' button and complete our online application form.
Our online application form consists of a set of "getting to know you" questions that are specific to each role. For most of our positions, we also ask that you upload a CV.
Download the job description for a full list of duties, along with a person specification detailing essential and desirable skills.
See below for our step-by-step guide to completing your application, and some useful tips to help you understand what we look for.
Download Job Description View GDPR For Applicants
Key Dates
Deadline – 10/10/2025
Interview – TBC
A guide to completing your application
STEP 1
Copy and save the URL at the bottom of the form
So that you can revisit your application at a later date.
STEP 2
Complete your personal details
In order for us to contact you about your application.
STEP 3
Answer Our 'about You' Questions
To help us understand your values, skills and experience.
STEP 4
Upload your CV
Not all roles require a CV. This will not be visible if it is not required.
STEP 5
Complete the declarations
About any adjustments, GDPR, your legal right to work, and DBS checks.
STEP 6
Don't forget to click 'submit'
Wait until you see the "application successful" message.
Useful tips
Read these useful tips to help you prepare your application.
Read these useful tips to help you prepare your application.
* Our job applications are submitted on an online form by clicking the "apply now" button. As with all online webpages, if you lose your internet connection the page can crash, and you risk losing your application.
* To avoid this happening, we'd advise writing the answers to our 'getting to know you' questions offline first, either on your computer or phone. Once you're happy and ready to submit, you can paste them into the online form. Alternatively, copy the form URL displayed at the bottom of the form by the "submit" button, and use this to revisit your application online later.
* It's always worth double checking that your email address and phone number are correct. If there are typos here, we won't be able to contact you about your application after we have shortlisted to interview.
* Write your 'getting to know you' responses in your own words. Imagine you're speaking to the person who you hope might hire you. The more we know about the real you, your values, and your experiences the better (so don't let ChatGPT answer for you).
* Read through your responses a few times before you send the final application and correct any spelling errors or add anything you may have missed. We're not looking for seasoned copywriters, but it shows you've taken care over your application.
* Not all our jobs require you to upload a CV, but if you are asked to, please make sure it's in a format that we can read. Accepted formats: pdf, doc, jpeg, jpg, png, txt, docx.
* Once you have submitted your application, wait until you see the "application successful" message. You'll also receive an email confirming the application has been received, which has a link to complete our Equality and Diversity short survey.
Working in our Hertfordshire services
By joining the Emerging Futures workforce, you become part of a nationwide team dedicated to providing addiction recovery support services throughout the United Kingdom. This role joins part of a larger team in Hertfordshire, with colleagues working across our services in Watford, Hatfield, Welwyn Garden City and Hemel Hempstead.