Overview
VANRATH has partnered with a long-term client in the electrical wholesale sector. This client is seeking a Customer Service Administrator for the Belfast branch. The team is expanding due to continued growth and investment.
This is a full-time, permanent role. Monday to Friday with no weekend requirements.
Salary: £28,000 Salary + Growth/Progression Opportunities & Great Benefits
Responsibilities
Customer Service
* Handle customer inquiries from initial contact through to final order fulfilment.
* Accurately process orders and oversee their progress to ensure timely completion.
* Build and maintain strong customer relationships by providing outstanding service and after-sales support.
* Perform administrative duties such as filing and maintaining accurate customer and order records.
* Assist the team by managing incoming telephone calls and directing them as needed.
Goods Returns
* Receive and log returned items in line with company procedures.
* Inspect returned goods for damage, faults, or inconsistencies and determine the appropriate next steps (e.g., restocking, repair, replacement, or disposal).
* Ensure all return transactions are accurately documented within the system.
* Collaborate with Customer Service, Sales, and Warehouse teams to resolve return-related issues efficiently.
* Prepare and issue Return Merchandise Authorsations (RMAs) and credit notes when applicable.
* Communicate with suppliers and manufacturers regarding warranty claims and defective product returns or replacements.
Ideally you'll have
* Previous experience in similar role
* Familiarity with returns processing.
* Strong attention to detail
* Good communication and problem-solving abilities.
* Ability to work independently and as part of a team.
Apply and further information
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.
Recruitment partner notes: This section previously contained testimonials and personal references. Those parts have been removed to maintain a concise, role-focused job description.
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