Repairs Supervisor
Salary:
£40,000-£46,000 per annum (depending on experience)
Contract Type:
Permanent
Location:
South East London
We are recruiting on behalf of a forward-thinking Local Authority in South East London for a permanent Repairs Supervisor to join their Housing Repairs team. This is a key operational role where you will take day-to-day responsibility for delivering a high-quality repairs and voids service across the borough's housing stock.
You will supervise a team of operatives and contractors to ensure repairs are completed efficiently, on time, and to the required standard. Your work will directly impact resident satisfaction and the quality of homes, with a strong focus on health & safety, compliance, and customer care.
You will play a hands-on role in driving service improvement, resolving issues on the ground, and supporting the Council's aim to provide safe, well-maintained, and decent homes for all tenants.
Core Responsibilities:
Supervise operatives and contractors delivering responsive and void repairs
Carry out pre- and post-inspections to ensure quality and specification compliance
Ensure works are completed within agreed timescales and budgets
Monitor operative performance, productivity, and adherence to KPIs
Support the effective scheduling and coordination of resources
Liaise with residents to manage expectations and resolve complaints
Enforce health & safety protocols and ensure compliance with statutory regulations
Provide technical advice and support to operatives and stakeholders
Use IT systems to manage works orders, update records, and generate reports
Collaborate with internal departments including housing management and compliance
Contribute to service improvement projects and operational reviews
Assist with training, mentoring, and performance management of team members
This is a fantastic opportunity for a proactive, hands-on Repairs Supervisor who is passionate about delivering excellent service and making a real difference in the quality of social housing.
Candidate Profile:
Strong supervisory or team-leading experience within housing repairs or maintenance
Technical knowledge of building repairs across trades (e.g., carpentry, plumbing, plastering)
Experience working in social housing, local authority, or contractor environments
Familiarity with responsive repairs and voids processes
Excellent communication and team management skills
Ability to manage competing priorities and meet deadlines
Comfortable using repairs management systems and handheld technology
Understanding of health & safety, CDM, and compliance regulations
A relevant trade qualification or HNC/HND in construction (desirable)
Full UK driving licence (essential)