Salary - £35,009 + Shift Pay
Work Type - Onsite
Job Location - Lingley Mere, Lingley Green Avenue, Warrington, WA5 3YR, United Kingdom
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
* A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
* A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
* Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
* A comprehensive healthcare plan through our company-funded scheme
* MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
* Best Doctors
* Salary Finance
* Wealth at Work courses
* Deals and discounts
* EVolve Car Scheme
* Employee Assistance Plan
* Mental health first aiders
* ShareBuy
* MORE Choices flexible benefits
* Enhanced parental leave schemes
Job Purpose
The Regional Response Controller provides an emergency service for operational teams across the North West region as and when required. This role is key to ensuring customer and regulatory targets around CMEX and customer minutes lost are achieved. They do this by providing alternative solutions to mitigate interruptions to customer supplies. Including driving and operating the alternative supply vehicles, overland support vehicles, delivery and installation of pumps, and bottled water.
The operational hours of the Regional Response Team are 24 hours per day, 365 days per year. You will be required to work a shift pattern comprising 10 hour shifts of morning, afternoon and evening which will average 37 hours per week.
Accountabilities & Responsibilities
* Delivery, installation and operation of emergency plant, utilising HGVs, pumps, Overland vehicles and Arlingtons
* Maintenance of emergency plant stores and equipment
* Disinfection of alternative supply equipment (tanks & pipe work)
* Compliance with good practice H&S processes associated with equipment and processes required of the job.
* Respond to planned and reactive requests
* Maintaining and delivery of strategic bottled water stocks.
* Provide alternative supplies to key customers
* Liaise with agency drivers on site to ensure that they are familiar with vehicles, that they follow H & S procedures, that they know and understand their responsibilities. Work with agency/contractor drivers out of hours to ensure that the Business gets the best use out of them
* Liaise with customers on site of injection/fill point to inform them about the event
* Create alternative supply contingency plans for Tier 1 sensitive customers
Technical Skills & Experience
* Good understanding of the use and maintenance of plant and equipment
* Demonstrate high regard for H&S policy and procedures
* Flexible approach to the working day.
* Class 1 HGV licence and current CPC
* Good understanding of the water network
This role may not be eligible for the visa sponsorship
We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.