This is a remote working role with the requirement to visit tenants and head office as necessary; you MUST be commutable within 1 hour of Peterborough, with a clean driving licence and suitably insured vehicle., We are seeking an experienced housing professionals to deliver this service, with the overall purpose of,
* Providing a professional, responsive and complaint resolution service to residents, ensuring an empathetic approach at point of contact.
* Delivering a customer centered approach to the handling of feedback and complaint resolution.
* Having an individual autonomy and freedom to solve resident problems or concerns.
* Providing responsive, supportive and thorough investigations to all feedback and complaints.
* Ensuring all investigations are in line with the appropriate policy and procedures that are in place.
* Developing performance information, insights and understanding into the causes for resident feedback and identifying areas for improvement based on learning.
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