Job Summary
The post will be an integral part of the Gastroenterology secretarial group providing an efficient typing service to the division in support of the work for Consultants and other Clinical Staff and the Clinical Lead to maximise patient care.
Key Responsibilities
* Type clinic and admin letters to general practitioners, consultants, other hospitals, patients etc as dictated following outpatient visits to clinic, inpatient stay or in response to queries from other departments, to a high standard and accurately presented.
* Tracking patients with cancer from clinic, through tests, adding patients to cancer MDT list, and typing referral letters to Oxford.
* Referring patients to other hospitals and liaising with the Consultants secretaries regarding results, appointments etc.
* Arrange for scans/histology from other hospitals to be sent to GWH for discussion and review.
* Open, sort and prioritise post, pass on to appropriate personnel. Ensure outgoing mail is despatched regularly.
* Register internal referrals and add to Careflow and pass to Consultant for assessment, then onto Booking Centre/Clinic Reception/Appointments Clerk as appropriate. Record referral outcomes on Careflow.
* Scan information from other hospitals to Careflow so that it is accessible for consultants.
* Check patient status, results, x‑ray/DEXA scan bookings and appointments using Careflow electronic patient record system. Ensure patient personal details correct and amend if necessary.
* Deal with telephone/written queries from patients on times of clinic appointments, delays, cancellations or follow‑ups. Inform relevant departments of likely clinic cancellations or changes due to appointments, illness or leave.
* Chase up results which may have not been available when the patient was seen but are published at the time letters are typed; bring to the notice of the consultant.
Qualifications
Essential
* NVQ Level 3 (or equivalent)
* Educated GCSE (or equivalent) English and Maths
* RSA II or equivalent in secretarial skills and typing.
* Demonstrable working knowledge of Microsoft packages – Word, Excel etc.
Desirable
* Certificate in Medical Terminology
* European Computer Driving Licence
* Secretary qualification
* Willingness to actively seek personal development and training.
Additional Information
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB).
Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
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