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Home-based with UK travel | Competitive salary from at least £39k (more with experience) plus a generous company bonus paying circa 20% + car allowance
We’re looking for an engaged, collaborative, and commercially minded Account Manager to join our AEC (Architectural, Engineering & Construction) & Transport sectors. If you have experience within the Transport / AEC sectors and a background in software sales or customer success, this could be an excellent step in your career.
If you would be excited by helping organisations adopt innovative Geospatial technology from a global leader, we’d love to hear from you. Please apply via our website: esriuk
Who we are
Esri UK is the distributor of ArcGIS, the world’s leading geospatial software. We work across the UK’s public and private sectors, offering software, consultancy, training, and support. With the UK’s largest pool of GIS expertise, we are proud to be the market leader—and we’re continuing to grow year on year.
We’re a people focused, supportive, and profitable software company that genuinely values collaboration, curiosity, and continual development. Our culture is built on trust, flexibility, and the belief that everyone’s contribution matters.
What you'll be doing
As an Account Manager / Customer Success Manager, you will:
1. Build trusted relationships with customers, helping them achieve success through GIS and acting as a strategic advisor.
2. Identify, qualify, negotiate, and close opportunities within existing accounts, ensuring proposals align with required margins.
3. Develop Customer Success Plans and recommend where GIS can deliver meaningful business improvements and maximise ROI.
4. Proactively seek, secure, and attend both scheduled and ad hoc customer meetings—virtually and in person.
5. Prepare and present compelling sales proposals tailored to customer needs.
6. Support customer retention by highlighting value, preserving spend, and identifying mutually beneficial growth opportunities.
7. Own customer issues where they arise and collaborate with colleagues across Esri UK to drive resolutions.
8. Work with Professional Services and Project Management teams to ensure projects are effectively scoped and resourced.
We’d love to hear from you if you:
9. Have solid knowledge of the AEC/Transport sector.
10. Have experience as an Account Manager, Customer Success Manager/Consultant, or Business Development professional.
11. Put customer success and long term value at the centre of your approach.
12. Bring strong commercial awareness and understand how customers operate and make decisions.
13. Build lasting, trust based relationships and spot new opportunities within your accounts.
14. Ideally have some understanding of GIS, or are keen to learn how it solves complex challenges.
15. Are self-motivated, organised, and excited to be part of our growing AEC practice.
16. Possess excellent communication, facilitation, networking, and negotiation skills.
Location - This is a homebased role. You’ll need to travel to customer sites and may occasionally stay away from home.
What we offer
17. Competitive salary starting from at least £39k (higher depending on experience), plus a generous bonus paying circa 20% and a car allowance
18. A comprehensive benefits package, including: 6% company pension Private healthcare Gym/wellbeing contribution Cycle to Work scheme Enhanced family friendly policies Paid volunteering opportunities supporting causes that matter to you
19. Flexible working – work from home, an office, or a blend. We welcome both fulltime and parttime applications.
How to apply - Please apply online via our website with your CV and covering letter, including your salary expectations.Application deadline: 28th Feb 2026
A little more about our culture
We’re a thriving organisation offering the stability of a financially secure, market leading technology company. We encourage teamwork, celebrate contributions, and reward success with a generous bonus scheme and strong benefits.
Esri UK is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and believe this strengthens both our team and the experiences we deliver to customers.
No agencies please.