Please note, this is a home-based role with a requiremement to attend our York office once per month.
UK basd applicants only please.
AIM OF THE ROLE
Under the guidance of the Service Delivery and Improvement manager the Service Co-ordinator (SDC) will oversee the relationship and service provision of a portfolio of customers who don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous service improvement initiatives across the wider Redcentric business.
KEY RESPONSIBILITIES
Responsibilities in this role may include but are not restricted to the following:
* Ensuring contracted levels of service provision to a portfolio of customers
* Proactively undertaking 'Service Check-In' calls to all allocated customers.
* Owning and driving service issues through to completion.
* Providing evidence of SLA achievement utilising existing reports.
* Acting as an intermediary in the relationship between Redcentric and the customer
1. Bei...