Birmingham, Bristol, Manchester, Swindon
Job Summary
The Government Property Agency is the largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government’s office estate.
We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And we are looking for innovative, solutions-focused people to join our team.
Representing the best covenant in the UK – His Majesty’s Government – we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions.
Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And we’re dedicated to becoming a leading, inclusive employer both in the external market and throughout the Civil Service. Our strong emphasis on Equity, Diversity, and Inclusion (EDI) is not just about driving inclusion across our organisation, it is also about ensuring our services meet the needs of government departments and the civil servants who use our spaces.
Join our dynamic and diverse team that leads with purpose, improving sustainability, nurturing social value, driving inclusivity and flexibility, and kickstarting economic growth. We are driven by purpose, and you can be part of it too: where you make a meaningful impact; where you influence; where your voice really matters; where you help to shape our future direction.
The GPA is committed to representing the communities we serve by making Diversity, Equality and Inclusion part of everything we do.
To ensure that we are always recruiting and retaining a diverse mix of talent, we are particularly inviting applications from candidates who are disabled, ethnically or gender diverse, and people who identify as being part of the LGBTQ+ community.
Job Description
Are you passionate about driving strategic digital transformation through cutting-edge technology stack in a workplace?
We are seeking a dynamic and experienced Business Systems Manager to lead development and delivery of innovative enterprise systems that power our organisation’s success. In this leadership role, you’ll shape the future of our digital portfolio, overseeing strategy, architecture, systems delivery and operational excellence. If you are excited about combining strategic thinking with hands-on leadership in a collaborative environment, this is the opportunity for you. The successful candidate will play a key role in driving digital innovation and automation ensuring seamless integration of digital platforms and optimising operational efficiency.
This role sits at the intersection of Smart Buildings, BIM/CAD, IoT driven Digital Twin and cutting edge AI (Generative AI and Agentic AI). You will define strategy, shape enterprise architecture (TOGAF), drive delivery excellence and optimise operations (ITIL/ITSM) across our digital portfolio and eco-system.
If you are a strategic thinker, an inspiring leader, and a systems innovator, we would love to hear from you. Join us in shaping the future of digital employee experience at our organisation.
Key Responsibilities
Strategy and Planning - Strategic Leadership and Innovation
* Develop and articulate a clear forward thinking digital platforms strategy aligned with GPA’s Property & Digital Strategy and with our vision and growth objectives.
* Collaborate with stakeholders to define and prioritise enterprise system requirements, considering long-term business strategy and target operating model.
* Work closely with C-level executives to influence technology investments and contribute to the strategic direction of the company.
Architecting the Future (TOGAF)
* Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards.
* Be at the forefront of innovation by ensuring our enterprise architecture supports evolving business needs, adaptability, flexibility and long-term growth.
* Identify, assess, and mitigate risks related to digital platform strategy, architecture, delivery and operations.
Delivery and Operations - Delivering Excellence
* Oversee end-to-end project delivery for systems, ensuring projects are completed on time, within scope, and on budget following Digital & Data Delivery Framework (DDF).
* Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support.
* Lead the planning and execution of release and deployment activities for digital platform, ensuring a smooth transition of changes from development to production environments.
Operational Mastery (ITIL/ITSM)
* Take ownership of the operational health of our digital platforms, ensuring maximum availability, security and performance.
* Implement and manage world-class ITIL/ITSM service management processes including for incident, problem, change and request management. Drive operational excellence and continuous improvement.
* Be the champion of innovation in operational processes, enabling the business to move faster and more efficiently.
* Implement and maintain robust configuration management processes for digital systems to ensure systematic control of configuration items (CI) and management of configuration management databases (CMDB).
* Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy.
* Collaborate with cross-functional teams to ensure seamless integration of digital platforms into daily business operations.
Team Leadership and Talent Development
* Lead and inspire a talented team of IT professionals, fostering a culture of innovation, collaboration, and continuous learning.
* Provide mentorship and career development opportunities, empowering your team to reach their full-potential.
Resource and Budget Optimisation
* Oversee the business systems budget, identifying opportunities to drive efficiency and maximise the value of technology investments
* Lead initiatives that optimise resource allocation and cost management without compromising on quality or innovation.
Innovation and Emerging Technology Monitoring
* Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot.
Are you passionate about driving strategic digital transformation through cutting-edge technology stack in a workplace?
We are seeking a dynamic and experienced Business Systems Manager to lead development and delivery of innovative enterprise systems that power our organisation’s success. In this leadership role, you’ll shape the future of our digital portfolio, overseeing strategy, architecture, systems delivery and operational excellence. If you are excited about combining strategic thinking with hands-on leadership in a collaborative environment, this is the opportunity for you. The successful candidate will play a key role in driving digital innovation and automation ensuring seamless integration of digital platforms and optimising operational efficiency.
This role sits at the intersection of Smart Buildings, BIM/CAD, IoT driven Digital Twin and cutting edge AI (Generative AI and Agentic AI). You will define strategy, shape enterprise architecture (TOGAF), drive delivery excellence and optimise operations (ITIL/ITSM) across our digital portfolio and eco-system.
If you are a strategic thinker, an inspiring leader, and a systems innovator, we would love to hear from you. Join us in shaping the future of digital employee experience at our organisation.
Key Responsibilities
Strategy and Planning - Strategic Leadership and Innovation
* Develop and articulate a clear forward thinking digital platforms strategy aligned with GPA’s Property & Digital Strategy and with our vision and growth objectives.
* Collaborate with stakeholders to define and prioritise enterprise system requirements, considering long-term business strategy and target operating model.
* Work closely with C-level executives to influence technology investments and contribute to the strategic direction of the company.
Architecting the Future (TOGAF)
* Lead the design and development of the enterprise, business and application architecture ensuring scalability, flexibility and alignment with enterprise architecture principles and standards.
* Be at the forefront of innovation by ensuring our enterprise architecture supports evolving business needs, adaptability, flexibility and long-term growth.
* Identify, assess, and mitigate risks related to digital platform strategy, architecture, delivery and operations.
Delivery and Operations - Delivering Excellence
* Oversee end-to-end project delivery for systems, ensuring projects are completed on time, within scope, and on budget following Digital & Data Delivery Framework (DDF).
* Establish and maintain effective operational processes for ongoing system functionality, including monitoring, maintenance, and support.
* Lead the planning and execution of release and deployment activities for digital platform, ensuring a smooth transition of changes from development to production environments.
Operational Mastery (ITIL/ITSM)
* Take ownership of the operational health of our digital platforms, ensuring maximum availability, security and performance.
* Implement and manage world-class ITIL/ITSM service management processes including for incident, problem, change and request management. Drive operational excellence and continuous improvement.
* Be the champion of innovation in operational processes, enabling the business to move faster and more efficiently.
* Implement and maintain robust configuration management processes for digital systems to ensure systematic control of configuration items (CI) and management of configuration management databases (CMDB).
* Ensure comprehensive documentation of configurations, releases, and changes, facilitating knowledge transfer within the team and contributing to the overall knowledge management strategy.
* Collaborate with cross-functional teams to ensure seamless integration of digital platforms into daily business operations.
Team Leadership and Talent Development
* Lead and inspire a talented team of IT professionals, fostering a culture of innovation, collaboration, and continuous learning.
* Provide mentorship and career development opportunities, empowering your team to reach their full-potential.
Resource and Budget Optimisation
* Oversee the business systems budget, identifying opportunities to drive efficiency and maximise the value of technology investments
* Lead initiatives that optimise resource allocation and cost management without compromising on quality or innovation.
Innovation and Emerging Technology Monitoring
* Stay abreast of technological advancements relevant to business systems, assessing their potential impact and overseeing the integration of new technologies to enhance system capabilities such robotic process automation (RPA) and AI tools like Microsoft Copilot.
Person specification
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a sense of belonging in a workplace where everyone feels valued.
Essential Criteria:
Experience & Technical Skills
* Strong leadership skills, including the ability to lead and inspire cross-functional teams, foster a collaborative work environment, and mentor team members in skill development.
* A proven track record of leading high impact projects, managing cross-functional teams, and delivering complex systems.
* Strong interpersonal and communication skills with the ability to influence at all levels.
* Demonstrated experience in developing and implementing digital systems strategy for business systems that align with organisational goals and industry best practices.
* In-depth knowledge and experience in designing and implementing robust and scalable business and systems architecture.
* Experience in delivering large and complex technology led projects.
* Expertise in enterprise architecture (TOGAF) and service management (ITIL/ITSM).
* Experience in monitoring industry trends, technological advancements, and best practices to drive continuous improvement initiatives for enhancing the efficiency and effectiveness of digital platform.
Desirable Criteria:
* Experience in implementing and managing IT Service Management (ITSM) best practices to enhance the delivery and support of IT services within the organisation.
* Familiarity and experience with the IT Infrastructure Library (ITIL) framework, including successful rollout and adoption of ITIL practices for improved IT service delivery.
Qualifications And Accreditations
Essential criteria:
* Qualifications / certifications in project management such as PMP (Project Management Professional) or PRINCE2 or APMG AgilePM.
* Qualifications in Enterprise Architecture, such as TOGAF.
Desirable Criteria:
* Certifications in ITSM, such as ITIL Foundation.
Behaviours
We'll assess you against these behaviours during the selection process:
* Working Together
* Managing a Quality Service
* Seeing the Big Picture
* Leadership
Technical skills
We'll assess you against these technical skills during the selection process:
* Customer Perspective
* Commercial Acumen
* Property Market Knowledge
* Innovation
Alongside your salary of £54,285, Government Property Agency contributes £15,726 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
* Generous annual leave
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
We encourage applications from people from all backgrounds and aim to have a workforce that represents the communities and wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a sense of belonging in a workplace where everyone feels valued. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme (RIS) to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Sift
To apply for this vacancy please click the below link
https://www.michaelpage.co.uk/job-detail/business-systems-manager/ref/jn-062025-6756328
The sift is due to take place week commencing 30th June 2025.
As part of the application process, you will be asked to include a CV and a 1000-word personal statement. The personal statement should then align with the person specification.
Interview
GPA policy is for interviews to be held face to face, with virtual interviews only by absolute exception. The date and location will be confirmed if you are invited to interview. If you feel this will be a problem for you, please contact recruitment@gpa.gov.uk to discuss prior to submitting your application.
At interview, applicants will be scored against 4 behaviours - Managing a Quality Service, Seeing The Bigger Picture, Working Together, and Leadership
Interview questions will be a blend of Behaviour, Experience, Strength and Technical (core skill) questions.
Reasonable Adjustment
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
Contact Government Recruitment Service via gparecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.
Further Information
Any move to GPA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
If successful and transferring from another Government Department a criminal record check may be carried out.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
For further information on National Security Vetting please visit the Demystifying Vetting website.
Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :
* Name : Tanveer Hirani
* Email : Tanveer.Hirani@gpa.gov.uk
Recruitment team
* Email : gparecruitment.grs@cabinetoffice.gov.uk
Further information
If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact HR@gpa.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission #J-18808-Ljbffr