The Assistant Store Manager is our KIKO Ambassador and assists the Store Manager in driving customer experience, sales, and business KPIs for the store in line with the KIKO Brand Strategy by leading and coaching the team. Takes full accountability for the store when the Store Manager is on leave.
The UK team works in the spirit of Integrity, Respect, Accountability, and Teamwork.
MAIN RESPONSIBILITIES
People Management
* Coach and support the team to deliver customer experience and business goals.
* Recruit, onboard, train, and support the team to achieve the store's objectives.
* Support in planning and managing annual leave in line with business needs.
* Coach the team on products, makeup application techniques, and selling techniques to deliver the KIKO customer experience.
Customer Experience / Business Management
* Monitor Business KPIs and set follow-up action plans in collaboration with the Store Manager.
* Deliver business goals related to customer experience, sales, and operational expenses.
* Prioritize actions that significantly impact store goals, as agreed with the Store Manager.
* Ensure completion of all BeKIKO dossiers, quizzes, and training modules.
* Regularly monitor KPIs such as LFL progression, conversion rate, average ticket, and stock loss.
Procedures & Policies Execution
* Ensure store compliance with all KIKO standards and procedures.
* Maintain adherence to store procedures outlined in the KIKO STORE BOOK.
* Execute the promotional calendar effectively.
* Ensure operational procedures are followed and the store remains compliant.
* Review procedures regularly and address issues promptly with the Store Manager to ensure compliance with corporate policies.
Minimum Requirements
* Minimum of 3 years of experience in a similar retail role.
* Demonstrated leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Strong organizational and time management skills.
* Proven success in achieving sales targets and driving growth.
* Knowledge of inventory management and visual merchandising.
* Ability to analyze sales data and make informed decisions.
* Flexibility to work evenings, weekends, and holidays.
* Proficiency with POS systems and retail software.
* Passion for the beauty industry and familiarity with KIKO MILANO products.
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