We are looking for a Service Manager to join our Cardiology Directorate. This role will support the Medical Operational Management to deliver high quality care to patients. You will be responsible for line managing a team of secretarial and administrative staff, including acting as an appointment panel member, recruitment, conducting personal development reviews, and handling the initial or subsequent stages of disciplinary, grievance, sickness absence, and performance issues. You will also ensure that appropriate training is delivered to staff, and that individual staff members’ work allocation is managed effectively and reallocated as required to best meet the needs of the service.
Responsibilities
* Provide management support on a daily basis, focusing on day-to-day operational issues to ensure the smooth running of all the directorates services.
* Assist the Operational Service Manager in the maintenance and development of clinic/theatre timetables, clinic templates, appointment systems and scheduling.
* Support the Operational Service Manager in investigating and responding to patient complaints and concerns, received in a timely and appropriate manner, in accordance with Trust policy.
* Monitor patient pathways, including undertaking activity and waiting list monitoring for both outpatient and inpatient patients, to enable the specialty to meet access targets.
Benefits
* Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
* 27 days holiday rising to 33 days (depending on NHS Trust service)
* A generous relocation package of up to 30% of salary (capped at £18k) to support relocation expenses for hard‑to‑fill positions where relocation would be an expectation
* A variety of different types of paid and unpaid leave covering emergency and planned leave
* Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
* NHS Car Lease scheme and Cycle to Work scheme
* An extensive range of learning and development opportunities
* Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
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