Overview
Join to apply for the Customer Service Representative role at William Hill.
People don’t just come here to place bets, they come for the experience. You will be at the heart of it all, helping customers and building relationships in our retail shops.
Job Description
Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about putting our customers first and getting to know them and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated along the way because by investing in you, we’ll raise our game.
* Welcoming customers with a friendly face
* Processing bets and assisting with customer queries
* Helping customers by demonstrating how to use betting terminals
* Building relationships with our customers and providing an excellent customer service
* Championing safer gambling at all times
* Supporting managers with shop displays and opening/closing activities as required
Working Patterns
* Our shops have a variety of opening times between 8am–10pm, Monday to Sunday
* Shifts are devised on a rota basis and will include evening and weekend working
What’s in it for you?
We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together.
* Working hours: Full and part-time options
* Annual Pay Review & Bonus Scheme: base salary reviewed annually plus potential annual bonus
* Holiday entitlement: 28 days holiday annually (pro rata)
* Paid birthday day off: extra paid day off in your birthday month
* Subsidised travel: discounted or free Oyster card for London-based roles (location dependent)
* Pension plan: employer contributions match up to 4%
* Perks and discounts: discounts in high street shops, cinemas and holidays
* Training and development: opportunities for growth and internal promotion
What you need to be successful
* Age 18+ (legal requirement)
* A passion for delivering great customer service
* Strong interpersonal and empathy skills to engage with customers from all walks of life
What happens next
After you apply, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.
Who are we?
We’re William Hill, part of evoke. With over 1,300 shops across the UK, we have been a fixture on the UK high street since 1966. Our Retail team sits at the heart of our high-street experience. Our culture is built on trust and belonging. We empower teams to work in a way that suits them, celebrate our differences, and win together.
About Evoke
We’re a business that embraces change and progress. Evoke is the new name for 888 Holdings. We offer flexibility and a culture built on trust, with space to be yourself and the tools to protect our customers while they play. We’ll invest in your future to help you develop your strengths and build a career that’s right for you.
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