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Customer Integration Support Analyst, Cambridge
Client: SoCode
Location: Cambridge, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 95dd95798a87
Job Views: 14
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description
Our client is a leading provider in the payments & finance industry, committed to delivering innovative products and exceptional customer experiences. They partner with various third-party vendors to provide seamless integrations that enhance core offerings and drive customer success. Join a dynamic team where your contributions make a real impact on growth and customer satisfaction.
Role Summary
As a Customer Integration Support Analyst, you will play a critical role in ensuring the successful implementation and ongoing support of third-party integrations for clients. You will be the primary point of contact during the integration process, troubleshooting issues, providing technical guidance, and collaborating with partners to deliver seamless solutions. The role requires a self-starter willing to handle diverse challenges in a growing company.
Key Responsibilities
* Customer Support: Serve as the first point of contact for customers integrating third-party products, providing guidance and resolving issues to ensure a smooth process.
* Technical Troubleshooting: Diagnose and resolve technical issues related to API integrations, working with internal teams and external vendors. Experience with tools like Postman, Grafana, and SQL databases is preferred.
* Cross-Functional Collaboration: Work with product managers, developers, and vendors to ensure compatibility and address technical challenges.
* Customer Training: Provide training and support on the use and maintenance of integrations.
* Continuous Improvement: Identify opportunities to improve processes and develop best practices.
Qualifications and Experience
* 2-3 years of experience in technical support, customer success, or IT roles, ideally with software integrations or API support.
* Experience with SaaS platforms and third-party integrations.
* Knowledge of RESTful APIs and web services.
* Strong interpersonal and communication skills with a customer-first mindset.
* Must be a UK resident and seeking a new opportunity.
If you're interested, please apply via the button or connect with me on LinkedIn (Andrew Hibbard). We look forward to hearing from you!
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