Overview
The Service Manager is responsible to the Head of Services for ensuring the successful delivery of key service developments and operational performance that support the development of effective high quality Care Pathways. Working closely with operational management colleagues and colleagues in corporate services. As a member of the Divisional Core Leadership team the Service Manager will play a leadership role in implementing the Division's strategic goals and objectives. The Service Manager implements agreed plans focused on Divisional priorities that ensure service user safety and adherence to quality standards. They will have operational responsibility for an area of health and social care services within the Division. As a senior manager the Service Manager will operate within the guidance and direction of the Head of Services. The Service Manager will work closely with the senior management teams of other Divisions to ensure the effective co-ordination and operational delivery of Health & Social care services in HPFT. The main focus of the role will be in leading and developing services within the NHS Talking Therapies Services, as well as contributing to the overall strategic direction and delivery of adult mental health services within the county as a whole, across the full adult pathway. Maintain high quality primary care mental health services for people of all adult age while implementing a programme of change. You will support the delivery of services taking account of the Trusts transformation agenda ensuring a cohesive, effective and seamless service is provided for service users.
Support the delivery of effective services for the Division, working on a whole systems basis to achieve required levels of performance. Work with key stakeholders to engage them in developing the Division's strategic direction and participating fully in the priorities and work programmes. Maintain high quality NHS Talking Therapies services for people of all adult age while implementing a major programme of change. Take responsibility for an area of service ensuring the provision of safe and high quality care as required. Support the effective operational management of all care pathways, requiring effective liaison and co-ordination with clinicians, managers, primary care and other independent contractors. Support the establishment of clear frameworks and processes by which the Division will manage and monitor capacity on a day to day basis, ensuring effective escalation arrangements are in place to maintain safety with the ability to respond where capacity issues present a challenge. Support the development and delivery of services for health promotion and prevention, working closely with other agencies. Support compliance with all statutory requirements e.g. CQC, HSE and implement relevant assurance systems to demonstrate compliance. To work with the Head of Services to implement care pathways that deliver cohesive and effective seamless service to the service user, embedding models of recovery and creating new organisational arrangements in the form of networks and service solutions to facilitate this approach. Ensure that the voice of service users and carers is well represented in service planning and delivery.
Responsibilities
* Lead and develop services within the NHS Talking Therapies Services, and contribute to the strategic direction and delivery of adult mental health services within the county across the full adult pathway.
* Maintain high quality primary care mental health services for adults while implementing a programme of change.
* Support the delivery of services taking account of the Trust’s transformation agenda to provide a cohesive, effective, and seamless service for service users.
* Support the operational management of all care pathways, ensuring liaison and coordination with clinicians, managers, primary care and other independent contractors.
* Establish clear frameworks to manage and monitor capacity on a day-to-day basis with escalation processes to maintain safety.
* Support the development and delivery of health promotion and prevention activities, working with other agencies.
* Ensure compliance with statutory requirements (e.g., CQC, HSE) and implement assurance systems to demonstrate compliance.
* Collaborate with the Head of Services to implement cohesive care pathways and recovery-focused models, forming networks and service solutions as needed.
* Ensure the voice of service users and carers is represented in planning and delivery.
Qualifications
* First degree or equivalent and extensive experience operating at a middle management level in a large complex organisation.
* Evidence of continuous professional and management development (short courses, structured self-study or formal management courses).
* Specialist knowledge of several disciplines gained through training and experience over a significant period.
* Desirable criteria:
* Programme and project management qualifications.
* Postgraduate management qualification at Masters level.
* Breadth of knowledge across health and social care services from primary to tertiary care.
* Experience in mental health inpatient services; knowledge of national policy and governance standards.
* Knowledge of NHS and local government strategies, policies and plans, especially those linked with reshaping Mental Health and Learning Disability services.
* Experience of working with clinicians and multi-professional teams to achieve service improvement; experience with partners and stakeholders to deliver service changes.
* Extensive experience at a senior level in a large, complex organisation.
* Experience of managing staff and working with trade unions/staff representatives.
* Track record in delivering financial plans and budget management; evidence of achieving targets in challenging environments.
* Motivating, coaching and developing individuals to achieve their potential; ability to articulate clear direction to motivate staff and stakeholders.
* Able to organise own workload and that of the team to meet objectives and operate effectively.
* Desirable criteria:
* Understanding of contracts and performance procedures; knowledge of local statutory planning frameworks.
* Experience of working closely with commissioners to inform policy initiatives; ability to translate complex issues into clear recommendations and plans; ability to develop flexible, creative solutions to problems.
* Note: Candidates who require a Skilled Worker visa to work in the United Kingdom should assess their eligibility for sponsorship via the GOV.UK Check if you need a UK visa page.
Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of Outstanding from the Care Quality Commission. Our family of over 4,000 staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout. HPFT is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the Health Service Journal award for Mental Health Trust of the Year, and our staff rated us highly as a great place to work. Our staff report strong development, wellbeing and work-life balance, and a compassionate, values-driven culture. Our people live our values of being welcoming, kind, positive, respectful and professional.
#J-18808-Ljbffr