We are looking for a dedicated individual to join the team of Medical Secretaries working in a busy GP Practice. This role is primarily based in Hull, but with an expectation that the successful candidate will sometimes be required to attend the Hornsea site.
The successful candidate will be part of a team offering secretarial and admin support for 16000 patients. The workload is demanding and the successful candidate will need to enjoy a fast‑paced environment, think on their feet and be flexible for office cover. The role requires someone with a keen eye for detail and proficient use of IT packages covering the Microsoft Office suite and clinical systems.
Interviews to be held week commencing 9 March 2026.
***Please note this vacancy may close early due to a high number of applicants ***
Main duties of the job
Inviting patients to come in to surgery for follow‑up etc.
About us
Eastgate Medical Group is a GP practice based in Hornsea with other sites in Aldbrough (branch site) and Hull (Hastings Medical Centre). As part of the Symphonie PCN in Hull and the Yorkshire Coast and Wolds PCN in East Yorkshire, we are a forward thinking organisation striving to provide high quality patient care.
The team is led by 9 GP‑partners, supported by Advanced Clinical Practitioners, Nurse‑Prescribers, Long‑term Conditions Nurses and Healthcare Assistants.
The clinical team is supported by well‑trained Care Navigators and Administrators. The Hornsea and Aldbrough sites have in‑house dispensaries.
We encourage and support the personal development of staff, and are looking for the right person for our team.
Job responsibilities
Position: Medical Secretary
Hours:
Duration: Permanent
Report to:
Job Purpose: To provide a comprehensive secretarial service to doctors, nurses, the Practice Manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.
Key Areas:
* Patient services
* Secretarial Services to Clinicians and wider team
Job description
Job responsibilities
Position: Medical Secretary
Hours: 24 - 37 per week
Duration: Permanent
Report to: Admin Team Leader
Job Purpose: To provide a comprehensive secretarial service to doctors, nurses, the Practice Manager and wider clinical and administrative team. To ensure that work is completed accurately and efficiently with all enquiries professionally and courteously handled whilst upholding confidentiality.
Key Areas:
* Patient services
* Secretarial Services to Clinicians and wider team
Key Points:
* Managing referrals through the e‑Referral system. Understanding referral routes and use of relevant forms and templates
* Carrying out assigned tasks from both clinical professionals and the wider team.
* Dealing with patient enquiries
* Inviting patients into the surgery to discuss the results of recent investigations
* Typing of clinical letters, patient referrals, non‑NHS letters and reports
* Arranging and assisting with meetings including minute taking as required
* At all times observe the strict rules of confidentiality
* Work within practice policies and guidelines
This job description outlines the key duties of the role but is not an exhaustive list. You are required to undertake any other duties as requested which are commensurate with the role to ensure the smooth running of the practice. The job description and rota may be amended to suit the needs of the business. Notice will be given of any proposed changes.
Person Specification
Qualifications
* Business Administration NVQ Level 3 or equivalent experience
Experience
* Experience of business administration in a high work demand environment.
* Working in a patient/customer facing role dealing with queries.
* Experience of handling difficult conversations skilfully.
* Experience of working in the wider NHS or primary care.
* Familiarity with medical terminology.
Knowledge and Personal Attributes
* Understanding of confidentiality and data protection (GDPR).
* Team player but also able to work unsupervised.
* Flexible approach to working practices.
* Commitment and enthusiasm.
Skills
* Effective written and verbal communication.
* Ability to work under pressure.
* Ability to prioritise workload and meet deadlines.
* Strong organisational skills with attention to detail and accuracy.
* Excellent IT skills, including Microsoft and email.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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