Our Audiences and Commercial department play a vital role in the success of the Royal Ballet and Opera, telling the story of the organisation and encouraging people to engage with us – whether by attending a performance, seeing a live screening at the cinema, streaming a performance online, or coming in to enjoy the shop, bars, and restaurants. Based at our iconic heritage site in Covent Garden, the RBO Shop plays a critical part in providing exceptional customer experience for all its visitors. The team are looking for an experienced Retail Supervisor to join the management team within the retail store. To apply, you must be available to work a variable shift pattern including evenings, and weekends. The successful candidates will be experienced team players, able to demonstrate: Substantial retail sales experience, with a proven ability to deliver strong commercial performance in an exceptionally busy, customer‑facing environment Supervisory or line management experience, with confidence motivating, supporting, and supervising teams to achieve sales, service, and operational standards Confidence leading by example, maintaining high standards of presentation, service, and customer engagement Commercial awareness, with a commitment to understanding the product ranges, categories and stories offered within the retail spaces at the Royal Ballet and Opera to ensure the best service is offered Strong operational capability, including accurate use of POS and till systems, stock control, reconciliation, and order processing A proactive, hands‑on approach to driving sales and contributing to order fulfilment across in‑store, phone, and online channels