Job Title: Field Service Engineer
Location: Horsham Base/ International Travel Required
Contract Type: Permanent
Salary: £38,000 - £40,000 + Benefits
About the Role
We are seeking a skilled and motivated Field Service Engineer to join our team at Chess Dynamics. In this role, you will provide expert field support to our customers worldwide, ensuring the stable operation of our advanced hardware and software products such as fire control systems, naval electro-optical surveillance, and land/vehicle surveillance systems. You will be responsible for installing, configuring, maintaining, supporting, and optimizing these systems to ensure total customer satisfaction.
Key Responsibilities
Perform offsite repairs, installation, and configuration of Chess products and systems at customer locations
Deliver after-sales support, servicing, and maintenance to ensure system reliability
Generate clear and detailed post-visit reports including situation analysis and recommendations
Assess, strip-down, repair, and test customer returns requiring service
Support sales team demos, trials, and prepare demo equipment for customer presentations
Test and evaluate new equipment and sensors alongside Sales and Engineering teams
Prepare risk assessments and safe systems of work (SSOW) for installations and commissioning
Lead factory acceptance testing (FAT) and participate in other customer activities as required
Contribute to continuous improvement initiatives within the Customer Services functionSkills & Experience
Essential:
Experience maintaining complex electrical and mechanical systems within military environments (naval, army, air force)
Strong knowledge of electronics, microcontrollers, servo tuning, radar, optics, and communications systems
Proficient mechanical and electro-mechanical skills with hardware and software troubleshooting expertise
Strong understanding of PC architecture, IP networking, software updates, and problem diagnosis
Excellent interpersonal and commercial skills to manage customer relationships diplomatically and professionally
Ability to work in challenging environments including outdoor, marine, and heights settings
Willingness to travel worldwide at short notice and work extended hours as necessaryDesirable:
Clean UK driving licence including class C1 for company vehicle use
Current interest or knowledge in army/navy equipment and procedures
Experience delivering maintenance and operator training to customers
Previous Security Clearance (SC Level)