Income Management Officer – Income Team
Location: St James Road, Dudley
Service area: Housing & Communities, Income Team
Permanent Position
An exciting opportunity has arisen in the Income team. We are a team that delivers high performance and good customer service and continues to see monthly reductions in rent arrears for Dudley Council in what is a challenging financial time for all. This involves the maximisation of income, effective debt recovery and providing support, advice, information and guidance to customers to avoid financial difficulties.
Responsibilities
- Take an overall view of monies owed in order to maximise income to Dudley MBC.
- Deal with enquiries from internal and external customers and respond in writing, on the telephone or face to face as appropriate.
- Carry out home visits to engage with customers with outstanding debt.
- Undertake recovery action for rent arrears that includes the serving of Notice of Possession and Court Proceedings to County Court.
- Collect and review customers income and expenditure details to agree affordable repayment plans and advise on ways to maximise income.
- Have a knowledge of welfare benefits.
- Use communication skills and ability to deliver through effective working relationships with work colleagues.
- Signpost customers to other teams and partner organisations as appropriate.
- Ability and willingness to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service.
Diversity and Inclusion
We are committed to diversity and inclusion and aim to reduce bias in the recruitment process.
