Join to apply for the Head of Customer Service role at Michael Page
Join to apply for the Head of Customer Service role at Michael Page
This range is provided by Michael Page. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Are you an experienced operational leader with a history of taking full ownership of the customer journey in a growing, highly regulated, products business? This is your opportunity to shape the future of a customer contact centre and deliver measurable improvements to customer experience and operational efficiency.
As Head of Customer, you will lead the entire customer operation, overseeing:
* A multi-channel contact centre (digital, telephony, email, and admin)
* Full product journey management - from initial enquiry to delivery, aftercare, and repeat orders.
* Specialist teams including Training, Quality, Resource Planning, and Digital Experience.
Description
You will own the customer strategy and work closely with internal teams - including Warehouse, Logistics, and Sales - to ensure a consistent, seamless customer experience. Reporting directly to the C-suite and working with PE partners, you will also hold accountability to the regulator, ensuring all customer compliance and recommendations exceed expectations.
This is a hands-on leadership role where you can make a real impact on every advisor and customer. We're looking for someone who can:
* Drive innovation and implement operational strategies that improve adherence, waiting times, and efficiency without compromising service levels.
* Understand complex product journeys - ideally with experience in manufacturing-to-consumer delivery processes within a regulated environment.
* Own and deliver a CX strategy with measurable improvements to satisfaction, feedback scores, and commercial outcomes.
* Leverage technology to enhance service while maintaining a personal, human touch.
Profile
We're seeking a strategic and inspirational leader who can:
* Have held a Head of level role within a products style organisation
* Lead and develop teams to high performance in a contact centre environment.
* Navigate the complexities of regulated, multi-step customer journeys.
* Balance operational efficiency with exceptional service delivery.
* Influence stakeholders at all levels, including C-suite and PE investors.
Job Offer
This is a senior leadership role in a privately owned but rapidly scaling business with significant investment. Many processes are evolving to meet today's scale and tomorrow's ambitions - you'll play a pivotal part in shaping that journey.
What You'll Get
* A rare opportunity to make a strategic impact in a growing business
* Full ownership of the customer operation and experience strategy
* (Full time) On-site role based in Liverpool
Please note: Due to annual leave, applications will be reviewed from mid-August onwards. Please submit your application online, as further details cannot be shared at this stage.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Consumer Services
Referrals increase your chances of interviewing at Michael Page by 2x
Get notified about new Head of Customer Service jobs in Liverpool, England, United Kingdom.
Wirral, England, United Kingdom 1 month ago
Liverpool, England, United Kingdom 6 days ago
Liverpool, England, United Kingdom 6 days ago
St Helens, England, United Kingdom 3 weeks ago
Liverpool, England, United Kingdom 1 month ago
Southport, England, United Kingdom 16 hours ago
Nutritional Outbound Customer Success Executive
Liverpool, England, United Kingdom 1 week ago
Import Operations/ Customer Service Executive
Wrexham, Wales, United Kingdom 1 month ago
Liverpool, England, United Kingdom 1 week ago
Skelmersdale, England, United Kingdom 2 days ago
German Operational & Customer Experience Executive
Wirral, England, United Kingdom 1 week ago
St Asaph, Wales, United Kingdom 4 weeks ago
Liverpool, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 2 weeks ago
Northwich, England, United Kingdom 4 days ago
Customer Service Advisor - Short Sea Lines
Liverpool, England, United Kingdom 1 week ago
Southport, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 1 month ago
Warrington, England, United Kingdom 1 week ago
Customer Service & Logistics Co-Ordinator
Newton-Le-Willows, England, United Kingdom 1 week ago
Ellesmere Port, England, United Kingdom 2 months ago
Newton-Le-Willows, England, United Kingdom 3 weeks ago
Manager - Infrastructure Grants Project Management
Runcorn, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr