Company Description
Excel Glass Ltd provides a comprehensive range of services including glass, glazing, uPVC windows and doors, personalised mirrors, and made-to-measure wardrobes. Known for their quality and reliability, Excel Glass Ltd is dedicated to meeting customer needs with excellence in every project. Located in the Belfast Metropolitan Area, the company is committed to providing exceptional products and services to their clients.
Role Description
This is a full-time on-site role for a Customer Service Advisor located in the Belfast Metropolitan Area. The Customer Service Advisor will be responsible for providing customer-focused service, addressing customer inquiries via telephone, supporting customers with their needs, and ensuring customer satisfaction. Additional tasks include managing and resolving customer complaints, processing orders, and providing product information.
Qualifications
* Customer-focused Service and Customer Support skills
* Strong Telephone Manner and Customer Service skills
* Proven ability to ensure Customer Satisfaction
* Excellent verbal and written communication skills
* Ability to handle difficult conversations and resolve conflicts
* Proficiency in relevant software applications
* Experience in the glass and glazing industry is a plus
* GCSE in English and Maths or equivalent qualification
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