A fast-growing business in the safety and compliance sector is seeking an Operations Director to lead the day-to-day operations of the business and ensure the company’s continued growth. The Operations Director will have previous experience working in a similar role and have proven experience successfully growing a company. In addition, the Ops Director will have worked in a related sector such as facilities management, cleaning, building services or multi-site operations, as well as have excellent relationship-building, organisation, problem-solving, analytical, managerial and leadership skills.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities
Lead the day-to-day operation of the business
Execute the company's growth strategy
Support budgeting, forecasting and commercial decision-making
Strengthen customer retention and long-term client relationships
Ensure efficient planning, scheduling and service delivery
Improve operational efficiency, productivity and profitability
Manage operational KPIs and performance reporting
Lead, develop and support operational managers, supervisors and field teams
Build a culture of accountability, ownership and continuous improvement
Establish clear roles, responsibilities and performance expectations
Manage performance issues professionally and constructively
Champion the company's values and customer-first approach
Act as the operational second-in-command when required
Knowledge, skills and qualifications required:
Previous experience in a similar operations-type role and level
Commercially astute and financially literate
Experienced in one or more sectors such as FM, building maintenance, multi-site ops, cleaning, H&S or relevant
Have successful experience improving businesses turning over £1M+
Have managed field-based teams, subcontractor networks and operational service delivery environments
Is entrepreneurial, analytical, organised, pragmatic, solutions-focused and hands-on
Able to adapt and work in a high-pressure environment
Work well with others and have good relationship-building skills
Salary: £70,000 - £80,000
Benefits: bonus, share options, career progression