Overview
Premier Work Support are currently recruiting for a permanent Import Co-ordinator to work for their client in Basildon, Essex.
This is an ideal role for someone who has proven experience within a similar Imports role as this position involves end-to-end shipment coordination, customer service, and commercial support, with a strong emphasis on import ocean freight.
If you feel that you have all of the skills for this role please apply online today.
Key Responsibilities
* Serve as the primary daily point of contact for assigned customers.
* Respond to customer inquiries regarding rates, transit times, shipment status, documentation, and service options.
* Provide proactive communication, shipment updates, and issue resolution to ensure high service standards.
* Support account management by handling routine customer queries and escalations where required.
* Coordinate end-to-end movement of cargo, including bookings, carrier scheduling, pick-ups and deliveries.
* Track and monitor shipments to ensure timely departure and arrival.
* Manage exceptions, delays, and service failures by identifying and implementing solutions quickly.
* Ensure smooth coordination of import ocean freight shipments (road and multimodal exposure beneficial).
* Prepare and issue accurate freight quotations based on carrier tariffs, internal pricing guidelines, and margin requirements.
* Follow up on quotations to convert opportunities into confirmed bookings.
* Assist the sales team with pricing support, presentations, and customer documentation.
* Maintain pricing files, rate sheets, and carrier contracts.
* Ensure compliance with international trade regulations, customs requirements, and client SOPs.
* Prepare, review, and maintain accurate shipment and commercial documentation.
* Maintain up-to-date records in TMS and CRM systems.
Required Skills
* Experience in freight forwarding
* Commercial awareness with experience preparing and following up on freight quotations
* Strong understanding of import ocean freight processes (export experience advantageous).
* Exposure to air, road, or multimodal freight is beneficial.
* Strong customer service and communication skills.
* Ability to prioritize multiple tasks and work effectively under pressure.
* High attention to detail with strong problem-solving capabilities.
* Proficiency in MS Office
* Hours are Monday to Friday 9am - 5pm
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