About the Role
You will work alongside regional and contract leadership teams, engaging in live and complex contracts to support service performance and commercial sustainability. Your focus will be on enabling improvement, resolving issues pragmatically and ensuring operational delivery is aligned with contractual and financial intent.
Key responsibilities include:
1. Providing hands‑on support within complex or evolving contracts to identify commercial, contractual and operational improvement opportunities
2. Translating financial and contractual insight into clear, practical action plans that leaders and teams can execute on site
3. Driving margin improvement through operational efficiency, cost control and service optimisation, without compromising service quality or client relationships
4. Supporting pricing reviews, contract variations, procurement, mobilisation, re‑tendering and commercial negotiations, including dispute resolution where necessary
5. Interpreting contractual frameworks and advising on risk, compliance and obligations in a proportionate, operationally grounded way
6. Acting as a senior escalation point for commercial, contractual and client‑related matters, providing calm, balanced and solutions‑focused leadership
7. Contributing to bids, tenders and growth initiatives, ensuring robust and deliverable commercial and contractual positioning
8. Strengthening governance, reporting, risk management and performance oversight, supporting consistency and good practice across the organisation
About You
This role is specifically suited to a senior operational leader who has led complex services and understands the commercial and contractual realities that sit behind them.
You will bring:
9. Senior leadership experience within housing, property services, facilities management, infrastructure, logistics or similarly contract‑led environments
10. Proven experience owning or significantly influencing P&L performance and contract profitability
11. A strong track record of improving performance and margin within complex, regulated or multi‑stakeholder service environments
12. The ability to bridge operational delivery, commercial finance and contractual requirements, bringing clarity and direction to complex issues
13. Experience managing long‑term contracts and senior client relationships
14. Exposure to procurement, mobilisation, service improvement or re‑tendering activity
15. Practical contractual expertise, with the confidence to interpret and apply contractual frameworks in real‑world operational settings
16. A collaborative, values‑led leadership style, aligned with Mears’ commitment to people, communities and long‑term partnerships
Benefits
17. Family friendly policy to include enhanced maternity/paternity leave and much more.
18. Generous Pension Scheme
19. Sick Pay
20. Refer a friend scheme (total award £1000)
21. Share saver scheme
22. Eye test vouchers
23. Employee Assistance Programme (Access to Free counselling service)
24. Wellbeing service (Access to trained mental health & wellbeing advisors)
25. Mears Annual Family Fun Day for you and your family to places like Blair Drummond Safari Park, M&Ds Theme park, fully paid for including lunch
26. Mears Rewards - A performance recognition platform whereby you can be rewarded in high street vouchers
27. Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment
28. Excellent training and development opportunities
29. 25 days holiday entitlement along with bank holidays