Job Title: Sales Manager – Contact Centre Location: Banbury (Office Based) Salary: Competitive (DOE) Bonus Job Type: Full Time, Permanent About the Role We’re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns. This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience. You’ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment. Key Responsibilities * Lead and manage contact centre sales teams through Team Leaders * Drive performance across KPIs including revenue, conversion and activity * Support and coach Advisors to maximise sales performance * Monitor and improve pipeline, productivity and conversion rates * Work closely with clients, providing updates and performance insights * Analyse MI and performance data to identify trends and improvements * Ensure quality, compliance and customer standards are maintained * Support recruitment, onboarding and training of new sales staff * Contribute to campaign optimisation and continuous improvement Requirements * Minimum 6 months’ experience in a Sales Manager or similar leadership role * Experience within a contact centre or high-volume sales environment * Strong understanding of sales KPIs and performance management * Commercially aware with a target-driven mindset * Confident working with data, reporting and performance metrics * Experience managing or mentoring team members Skills * Strong leadership and coaching ability * Excellent communication skills * Results-driven and highly motivated * Customer-focused approach * Organised and able to work in a fast-paced environment What You’ll Get * Competitive salary (DOE) bonus * Career progression within a growing business * Supportive and high-energy team environment If you’re a motivated sales leader looking to take the next step in your career, we’d love to hear from you